Job Description

PRIMARY RESPONSIBILITIES

Provide comprehensive technical support for applications utilized by the Equity middle office and back-office functions, including systems for booking, confirmation, and settlement activities.Execute release regression testing to ensure system integrity and functionality.Proactively identify and resolve technical issues through collaborative engagement with development teams and external vendors, addressing both immediate resolutions and long-term solutions.Participate in incident and problem management processes to maintain operational continuity.Serve as the primary liaison between end users, global teams, and external vendors to facilitate effective communication and issue resolution.Address user requests for technical assistance and ad-hoc support as required.Establish monitoring protocols, conduct troubleshooting activities, and generate comprehensive status reports to maintain system visibility.Maintain and support the disaster recovery plan to ensure business continuity and system resilience.Proactively identify opportunities for platform optimization and lead the implementation of process improvements.Support the transition of projects from development to operational status through system integration, testing, configuration, deployment, localization, and associated programming activities as needed.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-10

Application Deadline:

2026-04-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.