**Application Production Support** **Plano TX - Onsite role** **12+ months contract with high potential for extension and can convert to permanent.** **Pay range: $38 - $40/hr on W2** Our Fortune 500 client (One of the world's largest Banking companies) in Plano TX is looking for hardworking, motivated talent to join their innovative team. Are you an Application Production Support with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today! **Job Description:** Details: The Production Services Specialist is responsible for ensuring the availability and reliability of assigned production applications within a line of business (LOBs) of Compliance. To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog: • Monitoring • Incident Management • Request Management • Disaster Recovery / Application Recovery Certification Exercise • Metrics Reporting • Application Capacity Management **Responsibilities*** • Support includes research, triage, defect resolution, compliance and all other production support functions. • Provides on call support for incident/issue triaging and will coordinate with various support teams across the organization. • Communicates with line of business and management the overall status and health of the application. • Looks for areas of improvement in monitoring, application stability, and speed of determining root cause • Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis. • Work closely with Technology Infrastructure Teams, Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc • Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. • Assesses initial severity, gather impacts, creates tickets (MyITSM), engages necessary support teams, and escalates as necessary to ensure timely restoration • Participate in Disaster Recovery and Resiliency Exercise. • Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical partners. • Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools. • Hands-on experience in Incident and problem management. Required Technical Skills • Hands on experience with Unix and Shell Scripting • Hands on experience with Database (Oracle Terdata) • Hands on experience in Hadoop • Experience in ETL tool - Informatica. • Experience in monitoring tools like ITRS Geneous, Splunk • Experience in Job scheduling tool - Autosys. • Aware of ITIL concepts like Incident and Problem Management **Work Timings*** • Shift 1: 09:30 AM to 5:30 PM ET • Shift 2: 01:15 PM to 10:15 PM ET • Rotational weekend/Holiday shifts. • ITIL Process Knowledge • Excellent verbal and written communication • Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed) • Good understanding of financial/banking industry • Creative and strong problem-solving skills • Ability to operate in high-pressure situations • Results oriented, and must be able to effectively interact with Senior Management and Business Partners • Ability to troubleshoot issues and perform RCA at a short interval. • Ability to think out of box and provide innvotive solutions. • Ability to work independently and take up ownership of tasks **Are you interested ? Please click apply button!** If you are not available or if this is not the right role at the moment, please share the job description with your friends and let us know if any of them show interest ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.