We are seeking a talented individual to join our Customer Experience and Platforms team at Mercer, a Marsh business. This role will be based in Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

Application Management Support Manager
 

We will count on you to:

Support Application Managers across a broad suite of customer-facing and servicing applications by managing risks, security, and access management, and addressing any gaps in controls and documentation.

Take ownership of new or updated technology initiatives through the internal end-to-end (E2E) process lifecycle tool, ensuring smooth coordination and compliance.

Assist in maintaining comprehensive application repositories, including documentation, runbooks, and standard technology procedures.

Support vendor budget monitoring and manage purchase orders and requisitions related to the applications under management.

Manage a legacy internally built application, coordinating with developers and stakeholders to ensure timely completion of tasks and identify opportunities for incremental retirement of legacy functionality.

What you need to have:

Proven experience in Technology Product/Application Management or Operational Management, ideally within a complex technology environment.

Strong organisational skills with superior attention to detail and the ability to work under pressure to meet deadlines.

Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and build relationships across diverse teams.

Self-motivation and ownership mindset, with a flexible approach to change and innovation balanced by structured thinking.

Tertiary qualifications are highly regarded but not mandatory.

What makes you stand out:

Experience working with a broad range of internal and external technology and business stakeholders, including vendor management.

Familiarity with risk management processes and tools, including logging and tracking technology risks and coordinating remediation efforts.

Ability to develop and maintain technical documentation and knowledge articles to support application management.

Demonstrated critical thinking skills and a results-driven approach, with resilience and resourcefulness in dynamic environments.

Why Join Our Team?

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Mercer:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.