The **HIH - Application Development Lead Analyst** – Legal & Corporate Technology Services will be responsible for the design, development, unit testing, and production support of software in support of custom client implementations, vendor hosted applications and other technology assets in the Legal, Compliance, and Government Affairs space as well as in the Corporate Services application space. The Application Development Sr Specialist may code new or modified programs and/or integrate purchased solutions. But the role has strong emphasis on production support and maintenance activities, addressing the production needs of Business users. The candidate will document, test, implement and provide on-going support for specific applications. Candidate with the ability to analyze issues and work with team members and across organizations to determine root cause and implement solutions, while promoting best practices for operational readiness. Effective communication and collaboration skills. Ability to coordinate with internal and external resources as necessary to isolate and troubleshoot application and infrastructure issues. Manage internal escalations and resolutions and invoke escalation procedures appropriately. Work with technology teams and business users to understand the business, technical and infrastructure needs. May coordinate with managers to plan and integrate solutions across technologies. **Responsibilities** Design, Configuration & customization + Provide comprehensive consultation to business unit and IT management and staff at the highest technical level on all phases of application delivery and processes for diverse development platforms, computing environments with an emphasis on hosted vendor packages, distributed systems, and client server implementation + Research and evaluate alternative solutions and recommends the most efficient and cost-effective application. Works closely with client and IT management and staff to identify application development solutions + Participate in the design, definition, planning, development, and implementation of and projects conforming to Cigna’s Software Development Best Practices + Responsible for Design and coding of customized/configurable Vendor Software/code + Provide systems analysis support for custom and vendor implementations to ensure third party development meets Cigna's framework and security standards User Support & Issue Resolution + Be a team contributor in triaging technical and functional issues, w/ daily monitoring of the support ticket queues + Participate in regression Checkouts adhoc and planned (including accessing the database to verify actual results) + Manages and drives resolutions for high priority production support issues, ensuring that all delivery and production changes meet stakeholder expectations + Create, co-ordinate and track resolution of user stories required for fixing tickets. + Ad hoc data research + Monitoring Jobs and reacting to job issues + Responsible for release management activities associated with moving code into production + Release checkout procedures + Build and maintain positive relationships with technology teams and key business partners + Closely collaborate with vendor resources to deliver on service level agreements Documentation & Continuous Improvement + Contribute to technical documentation creation and maintenance to support knowledge transfer among team members + Partner with our delivery organization to drive production best practices, opportunities for improvement + Develop subject matter expertise for end-to-end application integration points **Competencies / Skills** + Demonstrated knowledge of systems development life cycle and project management life cycle required + Basic programming and database knowledge to analyze production issues (.NET, JavaScript, SQL) + Strong analytical and problem-solving skills + Good communication skills + SQL Server (Oracle is a plus) + Java, JavaScript, JSP, HTML all a plus but not required **Qualifications:** + Bachelor's Degree and/or combined years of related work experience + 6 or more years work experience in IT + In depth knowledge of software development life cycle + Experience in vendor management and hosted solutions + Knowledge of the Legal, Compliance, Government Affairs or Corporate Services environment is a plus + Knowledge of IBM Open Pages is a plus + Business Process Re-engineering (BPR) experience is ideal **Location & Hours of Work:** + Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate. + Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required. **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.