Application Delivery and Support Associate Job ID 233190 Posted 11-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology, Facilities Management Location(s) Amsterdam '- Noord-Holland - Netherlands, Berlin - Berlin - Germany, Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Bristol - England - United Kingdom of Great Britain and Northern Ireland, Cardiff - Wales - United Kingdom of Great Britain and Northern Ireland, Dublin - Dublin - Ireland, Edinburgh - Scotland - United Kingdom of Great Britain and Northern Ireland, Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland, Liverpool - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Madrid - Cundinamarca - Colombia, Manchester - England - United Kingdom of Great Britain and Northern Ireland, Newcastle upon Tyne - England - United Kingdom of Great Britain and Northern Ireland, Newquay - England - United Kingdom of Great Britain and Northern Ireland, Paris - Ile-de-France - France, Rome '- Lazio - Italy, Southampton - England - United Kingdom of Great Britain and Northern Ireland, Vienna - Wien - Austria **About the Role:** As a CBRE Application Delivery and Support Associate, you will provide first-line support of business applications to internal and external end users. This includes support for users, integrations and implementations as well as development support such as product documentation, product testing, report creation and managing business requirements. **What You’ll Do** _External (User) Support_ : + Log and track basic problems and work tickets. + Monitor progress made on timely user request resolution. + Gather and review data to identify and solve complex problems that arise with little or no precedent. _Internal (Dev) Support:_ + Work across Teams to support configurations and Integrations. + Work within Project management deadlines to collect, map and load vital system configurations and data elements for application delivery and transitions. + Perform system acceptance testing, user training, and application documentation. + Work in coordination with development team to manage change control and new feature rollouts. _Training / Communication:_ + Conduct Initial Training and refresher training for external and internal user groups + Supply information to Stakeholders regarding the tech applications and related business processes. + Work with communications teams to market features, rollouts and business processes as required. _Adoption / Compliance:_ + Suggest improvements to existing processes and solutions to improve the efficiency of the team. + Conduct regular reviews with user base to gather feedback and respond to doubts and concerns concerning product usage. + Work with Core Team to manage compliance requirements around system users. **What You’ll Need:** + A comprehensive understanding of a range of processes, procedures, systems, and concepts across technology including database management, Application design, API Integration and user acceptance testing. + Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Advanced organizational skills with an inquisitive mindset and a keen attention to detail. + Excellent communication skills + Experience with SmartSheet and Workflow / RPA systems a Plus. + Experience in the Life Sciences / Lab Services field a Plus. + Coding Experience a Plus. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)