You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

 

As a Product Manager within the Digital Account Experience Platform team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

 

This role demands a candidate who excels in dynamic, high-performing settings and consistently demonstrates creativity, collaboration, and strategic thinking. The ideal individual will be a disciplined problem solver, focused on delivering results with attention to detail and process excellence. The position supports the Customer Onboarding Applicant Services Product, aiming to improve the account opening experience and ensure consistent onboarding across all business lines.

 

Job responsibilities

Develops a product strategy and product vision that delivers value to customersManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionBuilds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliabilityBuild and maintain relationships to support product vision, strategy, objectives, discovery, and deliveryAnalyze system behavior, business logic, and data flow to educate stakeholders and ensure robust requirementsCollect, refine, and manage a clear backlog of user stories for team consumptionFacilitate discussions with technical, design, and analytics partners to refine stories, write acceptance criteria, and generate test scriptsAdhere to JIRA processes, maintain Confluence documentation, and actively participate in testing and data conditioning

 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain areaAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementCommunicate effectively in writing and influence across diverse job functionsDeliver new product features with attention to detail, meeting tight timelines under pressureLeverage familiarity with Chase business services and offeringsDemonstrate commitment and self-motivation suited for a start-up environment

 

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organizationProduct management or related experience with technical achievementsSkilled in agile development and event-based/micro-services/web servicesBA or BS in relevant field