Job Description:

The MGS Regional Lab Client Value Manager is responsible for building strong partnership with Mars segments to deliver: 

Excellence in Customer Experience 

Deploy and continuously improve the client relationship, including processes for: 

Service Level Agreements and Statements of Work with Mars segments 

Client interface for sample submission  

Escalation of inefficient lab services  

Improve customers satisfaction by building on the regional laboratory customer survey results 

Facilitate business partnership review program within the region 

Participate in a global community of regional laboratory client value managers to drive the standardization & alignment through creating a strong global community. 

Laboratory Consultancy Services 

Deploy a regional service catalogue of client centric laboratory consultancy services for chemistry and microbiology to address customer needs and drive value into the business 

Deploy the key processes, procedures and tools to support these services 

Provide expert advice and guidance to regional development centres and factories on experimental design and data interpretation 

Manage metrics follow-up, performance review and continuous improvement of laboratories network 

Manage business review of external laboratories and Segments  

Supports technical  review of external laboratories and Segments 

 Support the strategy and propose the changes in the Regional Lab network   

Support Lab Governance program including chemistry, microbiology and site labs audits  

Support NIR program   

MGS Laboratories Brand and Regional Communications 

Own the MGS Laboratories brand in Region and ensure the consistency of the representation in all client facing materials in Region 

Manage regional stakeholders by establishing and executing the regular connection, communications on services, metrics and other reporting needs, through leading regular business reviews