Aon Client Leader Enablement Manager The Aon Client Leader (ACL) Enablement Manager leads our firm’s client engagement framework for Aon Australia’s top clients. Partnering with the Chief Client Officer, you will be responsible for driving the execution of the ACL program, promoting an enterprise mindset approach to service delivery and client outcomes. Enabled by Aon’s 3x3 Plan, you will be a key enabler in accelerating Aon United by delivering global capability through locally relevant solutions. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Overseeing the end-to-end Client Planning process including scheduling of meetings, mapping client relationships across all buying centres, mapping current engagement and opportunities, white space analysis and competitors and industry trends Ensuring all Client Plan notes & actions are recorded in Aon Connect (CRM) in a timely manner to support global reporting & KPIs In conjunction with the Chief Client Officer & Growth Operations Leader, develop strategies to support the identification of new opportunities (whitespace) for existing clients Manage the end-to-end process for Client Feedback, liaising with external and internal stakeholders to increase participation from clients. Identify common feedback trends, strategise opportunities to improve Net Promoter Scores (NPS) and provide relevant feedback to solution lines and service teams. Identify drivers of predictive jeopardy (at-risk clients) Contribute to improve accuracy in jeopardy listing and follow-up processes, reduce lost business and gain insights into jeopardy trends by country, industry and solution line. Lead the annual Aon United IQ Series, a 12-week learning & development program designed to support the development of junior-to mid-level colleagues’ understanding of Aon Capability (Aon IQ) Collaborate & build strong working relationships with a range of stakeholders up to executive leadership level Build and maintain reporting on key KPIs for both local, regional and global audiences How this opportunity is different As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself. We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team. Be you, be unique with us. Skills and experience that will lead to success Demonstrated ability to manage multiple priorities Demonstrated track record of working with stakeholders across various levels/divisions Excellent communication skills both written and verbal Motivated to work independently and be self-sufficient Extensive knowledge of Excel as a reporting tool is required (additional knowledge of Power Pivot & Power BI is desirable) An understanding of SharePoint (additional knowledge of Power Apps desirable) Demonstrable and diverse knowledge of Aon (desirable). Demonstrated ability to create polished, impactful presentations with solid experience in Microsoft PowerPoint. Experience in a role with a similar skill set and/or responsibilities Relevant studies/degree would be advantageous How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 2570443