This position is located at 1925 Briargate Pkwy, Colorado Springs, Colorado, 80920 United States Role Summary
The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations.
Role ResponsibilitiesCustomer Experience
Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited ordersAdheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standards through the use of proper packaging to exceed the customer’s product expectationsSupports timely execution of product placement and other visual prioritiesKeeps the sales floor and back of house clean and organized to ensure product is easy to find and restockEffectively uses store technology to ensure a seamless omni-channel shopping experience for the customerBusiness Ownership
Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing productOversees back of house standards and exercises decision-making to impact organization and efficiency. Keeps all receiving, shipping, stock, and supply areas clean and organizedAdheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the storeOversees the omni process to ensure fill rates are maintained and the brand standard is followedOversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areasFacilitates the transfer of online products back to the warehouseCommunication + Relationships
Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completionProactively escalates issues that may be impacting the ability to meet company standardsCollaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiencySets an energized pace to establish and maintain omni-channel standards and service level agreements Role Qualifications Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends)Proven track record in leading operational processes and achieving measurable resultsEagerness to learn and grow within the organization The PerksURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range Starting from USD $16.66/Hr. Options ApplyApplyShareSubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Not finding the perfect fit?Join our Talent Community to be notified about roles and hiring events that align with your job interests!
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