Analytics Client Service Associate Job Reference: 2025-4716 Location: Monterrey Category: Sales and Relationship Management Solution: Analytics Role Category: Hybrid Apply Analytics Client Service Associate Share Your Team Responsibilities

We are currently seeking an experienced Analytics Client Service Associate to join our Client Coverage organization in Monterrey.

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. Client Service Analysts work closely with account managers and consultants to develop and maintain client relationships.

Your Key ResponsibilitiesAnswer detailed client inquiries about MSCI products and methodologyParticipate in developing client relationships through proactive follow up on issues raised by clientsAnalyze market performance and data for our clients on a reactive and a pro-active basisMaintain relationships by ensuring relevant product and model information is shared with clientsProvide client feedback to the Coverage, Product Management, Research, and Production groupsAct as point of contact for routine inquiries and data requestsKeep up with current events and trends in the market placeYour skills and experience that will help you excel

Specific Knowledge and skills:

Deep understanding of international financial institutions and global financial marketsDemonstrated understanding of financial topics, such as: modern portfolio theory, equity and portfolio construction, optimization, CAPM, multi-factor risk models, market risk, credit risk, and VaRA self-starter and highly motivated, ability to work individually and within a teamAbility to articulate complicated concepts or methodologies verbally and in writing to senior management and clientsStrong organizational skills with the ability to handle multiple projects under tight, short-term deadlinesTrack record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting prioritiesAbility to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business linesAbility to develop value-added contributions to both internal and external clientsTrack record of challenging self and others to anticipate future trends and creatively capitalize on opportunitiesAbility to speak and write in foreign languages a plusStrong analytic, quantitative, and problem solving skillsExcellent verbal and written communication skills

Desired Experience:

3-5 years’ experience in Financial Services

Desired Qualifications:

Undergraduate degree in finance, economics, statistics, mathematics, or other quantitative fields required. MFE, MBA, Master’s Degree and/or CFA, or equivalent highly desired

How we’ll support you

Coaching, support and encouragement from experts in your teamAccess to a wide range of learning opportunities to support your growth and developmentCustomizable learning journeys to help you navigate your professional developmentTransparent performance-based compensation schemesEmployee Resource Groups: MSCI Pride, Black Leadership Network, Women’s Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group.About MSCI

What we offer you

Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.Flexible working arrangements, advanced technology, and collaborative workspaces.A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

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Quotes from Vincent Ku, Nitesh Rajpal, Jane Chipfakacha

“The role of my team is to help our clients configure and customize MSCI’s solutions to their unique requirements.

It’s a great collaborative effort, and a great opportunity for us to learn more about our clients’ needs.

Vincent Ku Sales and Relationship Management View Profile

“I'm a lifelong learner.

At MSCI I'm fortunate to have the company support me with continuous learning opportunities such as pursuing industry-leading certifications like CFA and FRM. I believe having the desire to learn automatically translates into professional growth and success.

Nitesh Rajpal Sales and Relationship Management View Profile

““I aim to be approachable and relatable.

I was once was fresh out of varsity without a lot of knowledge of finance, so I extend the same grace and understanding to my team. Everyone learns, communicates and connects differently and that’s what makes us stronger. My own mentor always has time to take a call from me and offer guidance, and that support has been life changing, career altering. I want to provide the same for my team.” 

Jane Chipfakacha Sales and Relationship Management View Profile Benefits

MSCI is committed to providing a competitive benefit package to you and, where applicable, your family. 

Healthcare benefits, including: 

Medical Insurance  Life Insurance  Dental healthplan  Vision healthplan 

Financial Wellbeing benefits, including:

Short-Term Saving Fund (Fondo de Ahorro)  Savings Bank (Caja de Ahorro) Pansion Plan contribution Development opportunities

At MSCI career paths are multi-directional, and we believe that new and challenging experiences drive both professional growth and business success.

Everyone here is responsible for leading their own development and we’re here to support and guide you every step of the way. Whether that means deepening your expertise, moving across teams, or stepping into leadership, you’ll have access to internal mobility, learning and skills development, stretch opportunities and mentoring. 

Discover more about how you can grow your career at MSCI

Monterrey

Equus Torre Norte
Av. Ricardo Margain #444, Piso 8
Colonia Valle del Campestre
San Pedro Garza García, NL
C.P. 66268 Monterrey
Mexico

Our Monterrey office is next to the Arboleda District, close to the city center, with an amazing view of the Chipinque and Cerro de la Silla mountains. Almost all our functions are represented here, with the Sales and Relationship Management, Technology and Data Operations teams having the largest presence. Our local employee-led committees hold regular social activities for everyone, and you’ll also benefit from a variety of collaboration spaces, wellness rooms, a cafeteria and free parking. Learn more about our Monterrey office.

Recruitment process Apply online

First, click Apply and upload a CV that shows us the skills and passion you could bring to this role, as well as your contact details so we can reach out to you. 

Talk to our recruiter

If you look like a good match, our recruiters will arrange a chat where we’ll ask about your motivations, experience, and background, and where you can ask us anything you want to know about working at MSCI.

Interview with our team

If you like what you hear, and we think you have what we need, then it’s time to interview with your future team, either virtually or in the office. These interviews will give you a clear insight into the team and the day-to-day responsibilities of the role. Read our interview top tips.

Make your decision

If you’re successful, we’ll make you an offer and give you any further information you need to help you make your decision. If the answer is yes, it’s time for some background checks, and then we’ll welcome you on board. Learn more about our onboarding experience.

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