At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Responsibilities:

Work with business and tech groups to understand, analyze impact (process/compliance risks) and remediation/fix of production issue raised as part of L2 support(BSM)Align with stakeholder groups to understand key requirements socialize the solution design with them.Apply project management discipline, and quality techniques to ensure timely delivery of key milestones as per the plan.Support change management for the end users, suppliers and all concerned business groups with positive experience.Partnering with capabilities & technology and key business groups including process owners to ensure E2E testing of the solution design.The incumbent shall be required, among other things, to maintain close contact with user community, compliance groups and provide leadership updates on key milestones, issues and risks, timely escalations, resolution of issues.Candidates will interact with GSM and Non-GSM users/partners on a regular basis regarding the specifications of the L2 support/ projects, handling their queries, keeping them updated about the status of the current issue/ projects.Candidates will plan jobs according to their due timelines and complexities and ensure overall co-ordination of the work between various teams and departments.This role will support global markets, and work shifts according to the market/region time zone may be required.

Skills Required:

Excellent relationship management skills and the ability to work with staff at all levels of the organization.Excellent problem solving, conflict resolution and analytical skillsExceptional communication skills – verbal, written and through presentations. Ability to break down complex ideas into clear and actionable items.Highly motivated individual with an ability to drive results and work with ambiguity.Ability to handle multiple deliverables with aggressive deadlinesExhibits ability to “connect the dots” and grasp both big picture and small details Aptitude to handle multiple issues and discuss with stakeholder/ Technology to solve itProven leadership to adopt new tools, techniques and technological advancementsCapability of thinking ' outside the box' with a view to increasing productivity and significantly reduce cost of operations and implement initiatives towards automation / standardization of processes.Ability to influence and collaborate with senior leaders, direct reports and business partnersTake responsibility and work with minimal supervision, as well as have excellent interpersonal and communication skillsHigh degree of flexibility and creativity require a constantly changing environment.Proven project and change management skills.

Qualifications & Experience:

Knowledge and experience of ERP applications including Ariba, Concur, Oracle App, Payments/Disbursement systems across sub-ledgerRelevant experience in L2 support, product management, leading large scale cross functional projects in a similar or comparable environmentMBA/MCA/CA with minimum 6-7 years post qualification experience or B Com /B Tech with 10-12 years post qualification experience.Good understanding and experience with the Procure-to- Pay processes.Relevant experience in L2 Support is mandatory, product management, working on large scale cross functional projects in a similar or comparable environment. Exposure to project management and systems implementation is preferred. Experience on tools like- Rally, JIRA, ServiceNow/ITSM, Confluence will be a plus.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.