+ Location: Budapest, Hungary + Job type: Permanent, Full-time, Hybrid **_About the job_** Sanofi Business Operations is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions. Sanofi Business Operations strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally. The company is focused on accelerating development to deliver breakthrough medicines and vaccines to patients, delivering excellence though Diversity. Sanofi operates in 90 countries with 91 000 employees worldwide, working in 59 manufacturing and 20 Research & Development (R&D) sites. In 2022 business net income was €10.3 Billion, delivered by 4 Global Business Units: Specialty care, Consumer Healthcare, Vaccines & General Medicines. Sanofi covers major therapeutic areas, including immunology, cardiovascular, diabetes, oncology, rare diseases, etc. This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience. The Analyst primarily functions in a back-office capacity, providing operational support to maintain effective service management practices. This role focuses on day-to-day data analysis, performance monitoring, and quality checks, with occasional interactions with service lines as needed to support service management objectives and gather necessary information. **Key Responsibilities:** **_Data Collection and Reporting_** + Collect and organize service performance data from various sources + Prepare standard reports on service metrics + Support data quality checks and data analysis **_Quality Assurance_** + Conduct routine quality checks on service delivery + Document quality issues + Support the implementation of corrective actions **_Support and Training_** + Assist in developing training materials and job aids + Assist in delivering training sessions on service management practices + Support more senior roles in the organization **_Team Support_** + Support more senior Analyst roles in the organization **_About you_** **Experience and skills:** + 2+ years of experience in service management, customer support, or related fields + Experience in a global, cross-functional environment preferred + Experience in a business domain preferred + Good communication skills with ability to follow instructions + Team player with willingness to learn and support others + Attention to detail and organizational skills + Customer service orientation + Ability to prioritize tasks and manage time effectively + Data collection and organization skills + Familiarity with standard office applications (MS Office) + Basic understanding of service management concepts + Ability to learn and use service management tools + Documentation skills **Education** : + Bachelor's degree **Languages** : + Fluent in English **_Why choose us?_** + Bring the miracles of science to life alongside a supportive, future-focused team + Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave Discover our Code of Conduct (https://www.codeofconduct.sanofi/) , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying. \#Sanofi \#SanofiCareers \#joinSanofi \#jobopportunities \#careeropportunities \#sscjob \#Sanofi_Budapest_Hub \#Budapest \#LI-EUR \#LI-hybrid \#ServiceExcellence \#BusinessOperations \#ServiceManagement \#DataAnalytics \#CustomerExperience \#ProcessImprovement \#ServiceNow \#GlobalOpportunity \#HealthcareInnovation \#ServiceDelivery \#ContinuousImprovement **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)