Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. **Job Summary** Responsible for developing high impact improvement plans and managing reports that impact the customers' experience and improve business results. Utilizes forecasts to measure accuracy by interval, daily, monthly measures, and headcount expense. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. **Job Description** **Core Responsibilities:** + Supports and assists Enterprise Service Assurance and Service Delivery in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings. + Partners effectively with cross-functional stakeholders to drive alignment and outcomes. + Researches and analyzes diversified data to draw valid conclusions. Pressure-tests assumptions and applies creative, out-of-the-box thinking. + Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts. + Thinks in end-to-end service ecosystems and understands dependencies. + Performs complex modeling to support forecasting, performance, and optimization. Designs solutions that are adaptable and can tell a story. + Leads regular senior-level reviews of workforce models, assumptions and performance drivers. Confidently presents results of analysis and recommendations. + Demonstrates mastery of workforce planning analysis.Independently leads highly complex, in-depth analytical projects with minimal supervision. + Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team. + Owns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviews. + Consistent exercise of independent judgment and discretion in matters of significance. + Regular, consistent and punctual attendance. Must be able to work nights and + weekends, variable schedule(s) as necessary. + Other duties and responsibilities as assigned. **Disclaimer:** + This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. **Skills:** Customer Experience (CX); Business; Business Results **Salary:** National Pay Range: $54,969.27 USD-$128,834.22 USD Illinois Pay Range: $58,404.84 USD - $113,374.11 USD Colorado Pay Range: $61,840.42 USD - $118,527.48 USD Hawaii Pay Range: $72,147.16 USD - $108,220.74 USD Washington DC Pay Range: $79,018.32 USD - $118,527.48 USD Maryland Pay Range: $65,276.00 USD - $118,527.48 USD Minnesota Pay Range: $61,840.42 USD - $108,220.74 USD New York Pay Range: $65,276.00 USD - $128,834.22 USD Washington Pay Range: $61,840.42 USD - $123,680.85 USD New Jersey Pay Range: $68,711.58 USD - $123,680.85 USD Vermont Pay Range: $65,276.00 USD - $103,067.37 USD Massachusetts Pay Range: $68,711.58 USD - $123,680.85 USD California Pay Range: $61,840.42 USD - $114,519.30 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details. **Education** Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. **Relevant Work Experience** 7-10 Years **Job Family Group:** Customer Service