**Job Title:** Analyst 2 – Customer Operations **Job Type:** Contract-to-Hire **Work Schedule:** Monday – Friday, 8:00 AM – 4:30 PM CST **Work Arrangement:** Hybrid (In-office Monday–Thursday, Work from Home on Fridays) **Pay Rate:** $33/hour **Work Location:** San Antonio, TX 78249 **Position Summary:** Seeking a detail-oriented and analytical **Customer Operations Analyst** to support end-to-end order fulfillment, monitor service levels, and ensure timely resolution of order and shipment issues. This position plays a critical role in maintaining operational accuracy and customer satisfaction by leveraging advanced Excel skills and coordinating across business, planning, and logistics teams. **Key Responsibilities:** + Oversee execution of service level agreements and resource coordination to support seamless, touchless order processing and timely delivery of shipments. + Act as the primary liaison between business teams and supply planning units to resolve order issues and maintain visibility into order status. + Communicate updates on order progress, shipping timelines, product availability, and delays to relevant stakeholders and regions. + Serve as a subject matter expert in customer contract operations, ensuring all order milestones—from receipt to invoicing—are achieved within expected timelines. + Analyze and monitor large volumes of data using advanced Excel functions (VLOOKUPs, pivot tables, IF statements) to identify order errors and root causes. + Develop and implement SOPs that improve customer fulfillment processes and internal workflows. + Maintain proactive communication with leadership regarding issue status and escalate as needed to meet deadlines. + Participate in continuous improvement initiatives aimed at enhancing operational efficiency and customer experience. **Required Qualifications:** **Education:** + Bachelor’s degree in Supply Chain, Business, or related field + _OR_ High school diploma/GED with 5+ years of relevant experience **Experience:** + 2+ years working with ERP systems + 2+ years in roles related to export, logistics, order management, or customer service + Experience in regulated industries (e.g., medical device, pharmaceutical, or healthcare supply chain) preferred **Technical Skills:** + **Advanced proficiency in Microsoft Excel** (VLOOKUPs, pivot tables, IF statements, analyzing large datasets) + _Candidates must be tested to validate Excel skill level; please submit test scores with the resume_ + Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Teams) **Key Competencies:** + High attention to detail; accuracy in managing large data sets + Excellent written and verbal communication skills + Strong analytical and problem-solving skills + Customer-focused mindset with a drive for best-in-class service + Ability to manage multiple priorities and meet tight deadlines + Self-motivated and comfortable working with minimal supervision + Adaptable in a fast-paced and evolving environment + Able to build relationships and influence cross-functional teams without formal authority ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.