**Our client, a leading healthcare and medical technology organization, is seeking a Workforce Management and Real-Time Operations Support Analyst to join their Collection Finance Operations team.** **As a Workforce Management and Real-Time Operations Support Analyst, you will be part of the Workforce Management organization supporting Customer Care, Quality Assurance, Training, Information Technology, and Operational Leadership teams.** The ideal candidate will have **strong analytical skills, exceptional attention to detail, and strong organizational and communication abilities** , which will align successfully within this fast‑paced, data‑driven environment. **Job Title:** Workforce Management and Real-Time Operations Support Analyst – Collections **Location:** San Antonio, Texas (Farinon Drive) **Schedule:** Monday–Friday | 7:30 AM – 4:30 PM **Pay Range:** $25 per hour **What’s the Job?** + Monitor intraday contact volume and workflows to ensure customer care and collections service level goals are achieved across all platforms. + Develop and maintain dynamic schedules and forecasts using historical data, operational trends, and business drivers. + Create, analyze, and deliver daily operational reports and dashboards supporting Workforce Management, Quality Assurance, Training, and leadership decision-making. + Optimize staffing allocation to improve efficiency, productivity, and key performance indicators. + Partner with call center leadership to adjust daily workflows and develop contingency plans to mitigate real-time staffing shortages or workload fluctuations. **What’s Needed?** + Minimum of 3 years of experience in Workforce Management, Real-Time Operations, or operational support within a contact center or collections environment. + Strong understanding of collections processes, including customer interaction and payment processing. + Demonstrated analytical ability with experience forecasting workloads, identifying trends, and interpreting operational data. + Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities. + Bachelor’s degree preferred. **What’s in It for Me?** + Competitive hourly pay with a stable Monday through Friday daytime schedule. + Opportunity to support critical business operations in a highly visible role. + Hands‑on exposure to workforce planning, performance optimization, and operational improvement initiatives. + Collaborative work environment partnering with Workforce Management, Operations, Quality Assurance, Training, and Information Technology teams. + Professional growth within an analytical, data‑driven operations organization. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.