Overview

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

 

The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.

 

Responsibilities

Onboard and train new internal and external users in ICE’s environmentSupport and advance the global corporate computing environmentSupport hardware, software, and network needs for Windows, Mac, and virtual environmentsManage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation managementDeploy hardware and software including desktop and laptop imaging software and VoIPProvision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution listsManage hardware inventory, mobile device support, purchasing, and file/print/DHCPTroubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)Support broker and trading floor technology

Knowledge and Experience

Bachelor’s degree in Computer Science, MIS, CIS, or related fieldAbility to stand, stoop, kneel, bend, crouch, and lift 50+ poundsExperience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshootingExperience with networking technology such as Cisco and JuniperExperience with Windows OS, Mac OS, and Microsoft Office SuiteKnowledge of scripting and PowerShell preferred

Desirable Knowledge and Experience 

Experience in an exchange, trading facility, or financial services environmentStrong multitasking, time prioritization, collaborative and communication skills Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.