Document & Business Solutions (DBS) is JPMorgan Chase's key print production and distribution unit. We are seeking an Operations Supervisor to join our team in India, reporting to the India DBS Location Manager. This role will be pivotal in implementing DBS products and services in Hyderabad, providing analytical support, and collaborating with Regional Mail & Print leads to align with global strategies. The Operations Supervisor will also develop domestic strategies and ensure compliance with Corporate Policies.
Job Summary
An an Analyst within the Document & Business Solutions team, you will play a pivotal role in overseeing print production and distribution operations for JPMorgan Chase in India.
Job responsibilities
Lead and drive the delivery of core DBS functions, overseeing print production from design to deployment.Gain a comprehensive understanding of existing solution capabilities and influence the design of new opportunities.Provide input on the business benefits of proposals to expand capabilities.Collaborate with internal and external stakeholders to ensure effective operations.Construct and maintain detailed current and end-state process maps and process flows as required.Establish, agree upon, and maintain cross-functional support processes for all DBS-owned technology solutions.Provide ongoing support for all DBS-delivered solutions.Work closely with the local India DBS Manager and APAC DBS Business Manager for timely financial planning and analysis reporting.Manage risk and controls, ensuring adherence to appropriate controls, business processes, and policies within India DBS.Support data mining, analysis, and reporting for both DBS internal functions and line of business requirements.Participate in continuous improvement initiatives to enhance DBS processes and solutions.Required qualifications, capabilities and skills
5 + years in the financial industry’s corporate service area. Experience in the field of Manage print services, Document Management solutions.
Proven project management skills with a focus on document management or digital document creation and processing
Experience of managing small to medium sized projects through to successful delivery
Lean Six Sigma experience (green belt or above) Formal Project Management qualification
Candidate should be personally accountable for achieving key milestones on the product development & Delivery roadmap
Self-Initiator, able to move product initiatives forward in a cross-functional and matrixed organizational model
Strong people management skills and team management experience.
Ability to work and communicate effectively with senior stakeholders.
Strong communication and relationship building skills: partnering with internal clients, coordination with outsourced vendors, and good communication within the team