Position Purpose:

The Analyst – Contingent Labor provides customer centric support to The Home Depot’s Contingent Workforce Program Office (CWPO).  This position is responsible for resolving internal and external customer issues effectively and urgently throughout the contractor life cycle while communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to end users.  Assists in end user training, concerns and troubleshoots process and technology issues. 

Key Responsibilities:

50% Customer Support - Thinks creatively and uses system and policy expertise to resolve internal and external customer issues of varying complexity25% Project - Works to improve overall process and technology by recommending improvements to the Manager – Contingent Labor and Sr. Analyst – Contingent Labor.  Manages and prioritizes special projects when necessary, including the creation and execution of project plans.25% Technical - Exercises discretion and independent judgment to resolve technical issues and assist with training of new end users (e.g., Hiring Managers and Suppliers). Provide insights to internal and external customers through analyzing data from Vendor Management System.

Direct Manager/Direct Reports:

This Position typically reports to Manager – Contingent LaborThis Position has 0 Direct Reports

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.

Preferred Qualifications:

Working knowledge of Microsoft Office SuiteWorking knowledge of presentation software (e.g., Microsoft PowerPoint)

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

1

Preferred Years of Work Experience:

1

Minimum Leadership Experience:

No previous leadership experience

Preferred Leadership Experience:

No previous leadership experience

Certifications:

None

Competencies:

Optimizes Work ProcessesCommunicates EffectivelyCustomer FocusDrives ResultsAttention to Detail: Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved