Why SoftwareOne?

 

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

The role

Support Analyst 7×24 (Monitoring)

 

Do you enjoy proactively monitoring systems and services to ensure everything runs smoothly?

 

Are you comfortable working in 24×7 environments where early detection, incident response, and system stability are essential?

 

Do you thrive in roles where attention to detail, analytical thinking, and timely escalation make a real difference?

 

If so, this could be the role for you.

 

We are seeking a Support Analyst 7×24 (Monitoring) to supervise system performance, detect incidents early, and ensure service continuity for our customers. In this role, you will work closely with technical teams, follow established procedures, and contribute to maintaining a resilient and highly available environment.

What you’ll do

Proactively monitor systems, applications, and services to detect performance issues or outages before they impact users.

Use monitoring tools to track availability, health, and key performance indicators.

Perform initial analysis and root-cause identification for alerts and incidents.

Escalate incidents according to established procedures and ensure clear communication throughout the process.

Document events, actions taken, and outcomes within the ITSM tool.

Collaborate with cross-functional teams to support continuous service improvement.

Provide 24×7 operational support following shift schedules.

Contribute to maintaining a stable, secure, and highly available environment.

What we need to see from you

A professional with a Technical or Technologist degree in Systems, IT, Computer Science, or related fields, and approximately one year of experience as an Operations and Monitoring Analyst for on-premises platforms and Office365 services. Skilled in monitoring and supervising tools, experienced with ITSM platforms, and committed to SLA compliance. Demonstrates strong analytical abilities, attention to detail, and a focus on service continuity, with availability to provide hybrid 24/7 support according to operational needs.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:

Comprehensive health and well-being programs

Continuous learning and career development

Performance-based incentives

Flexible and hybrid work models

Job Function

Software & Cloud