Join our Americas Cash Operations team and help shape the future of Payment Operations. You’ll play a key role in strengthening our risk and control environment, collaborating with partners across the business, and making a meaningful impact on operational resiliency and regulatory compliance.

As an Americas Cash Operations – Control Manager Lead – Vice President in Payment Operations, you will drive risk and control management across multiple locations, ensuring robust operational controls and regulatory compliance. You’ll collaborate with global teams, support strategic initiatives, and help build a resilient, data-driven control environment. Your work will influence operational improvements and provide significant exposure to senior stakeholders.

Job Responsibilities

Establish and maintain effective risk and control frameworks for Americas and Global Cash OperationsEnsure regulatory compliance and audit readiness across operational processesBuild strong partnerships with Internal Audit, Compliance (CCOR), Testing Center of Excellence, Product, Technology, and Finance teamsSupport the Global Command Center with resiliency model requirements and regulatory needsOversee change management, strategic project controls, and process reviewsConduct root cause analysis and implement preventive actions for control issuesCoordinate internal audits, CCOR assessments, TCoE evaluations, and regulatory examinationsSupport data taxonomy mapping and align with Payment Controls strategic initiativesEnsure adequacy and testing of business resiliency plans in line with CIB Resiliency guidelinesParticipate in global and regional control projects to drive operational improvementsDeliver periodic control reporting to senior stakeholders

Required Qualifications, Capabilities, and Skills

Demonstrated leadership capabilities with credibility at senior levelsStrong competency in data tools and analytical applicationsAbility to assess complex business products and identify control issuesFamiliarity with Payment Operations and Treasury Services product setsExceptional interpersonal skills in data presentation, influencing, and negotiationSuperior verbal and presentation communication abilitiesStrong prioritization, decision-making, and organizational skillsDiligent, confident, and self-motivated; able to work independently and collaboratively

Preferred Qualifications, Capabilities, and Skills

People management experienceExperience leading strategic operations projects on a global scaleAdaptability and analytical thinking with a questioning mindsetExperience supporting business resiliency and continuity planningExposure to regulatory examination engagementExperience with data taxonomy mapping and strategic control initiativesPrior involvement in Payment Controls or similar risk management programs