Description About Amazon Web Services Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions, with announced plans for 18 more Availability Zones and 6 more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. [AWS China Introduction] Amazon Web Services came to China in 2013, and has been relentlessly investing and expanding our infrastructure and business since then. Amazon Web Services launched its China (Beijing) Region (operated by Sinnet) in September 2016 and its China (Ningxia) Region (operated by NWCD) in December 2017. In 2019, Amazon Web Services added a new region in Hong Kong, making China the only country with three Amazon Web Services regions aside from the U.S. In 2022, Amazon Web Services launched Local Zone in Taipei. Amazon Web Services has also established an AI lab in Shanghai and two IoT labs in Shenzhen and Taipei. The Amazon Web Services Partner Network has thousands of Partners in China. Amazon Web Services has supported over 10,000 local startups and has provided cloud skills training to over 700,000 talents. Amazon’s first two utility-scale renewable projects—a solar farm and a wind farm—are also generating clean energy to the country’s grid. Do you have the contact center (CCaaS) and customer experience knowledge, enterprise expertise, and business development skills necessary to help position Amazon Connect as the CCaaS of choice for enterprise customers? Do you love building new strategic and data-driven businesses? Amazon AWS (China) looking for an accomplished Technical Business Development professional to play a big role on driving the go-to-market strategy for Amazon Connect. Key job responsibilities - Own the GTM strategy and execution for the Amazon Connect business for Amazon China Greater Region, collaborating with teams in the field including Sales, Partners, End Customers, Marketing, and other Specialists. - Leverage your deep expertise in your Contact Center as a Service (CCaaS) to understand the most important customer problems in your region to drive demand and enable account aligned teams in the field to solve them. - Lead cross-functional initiatives to expand markets/accounts, develop scalable programs to drive adoption, and identify new opportunities within your domain. - Develop and execute goals to drive long term growth in your geography, while meeting/exceeding revenue and non-revenue driven KPI’s. - Bring customer data and market signals back to internal teams to ensure we are prioritizing the building of the right features and services for our customers. - Delivering monthly/quarterly business reviews and operational planning documents. - Drive scale through external partners Basic Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - Bachelor's degree or equivalent - 3+ years of CCaaS related business development or product experience. Preferred Qualifications - Experience in online advertising or high-tech products/services - 3+ years of business development, partnership management, or sourcing new business experience - Technical background about CCaaS is highly preferred. The candidate is expected to communicate with customers with CCaaS terms and has ability to address their technical concerns. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.