Our client, a leader in the healthcare industry, is seeking an Alternate-Customer Service Representative to join their team. As an Alternate-Customer Service Representative, you will be part of the customer service department supporting patient care initiatives. The ideal candidate will have strong communication skills, empathy, and the ability to multitask, which will align successfully in the organization. **Job Title:** Alternate-Customer Service Representative **Location:** Onsite Irving, TX, USA 75063 **Pay Range:** $19.00/hr **Shift:** M-F 8am-7pm CST **What's the Job?** + Answer incoming phone calls and provide necessary information to patients. + Contact patients to gather essential information for the coordination of prescription shipments. + Accurately schedule medication deliveries and maintain patient records. + Ensure compliance with all applicable government regulations, including HIPAA. + Handle private patient health information with confidentiality and care. **What's Needed?** + Minimum of 2 years of customer service experience. + Typing speed of no less than 20 words per minute. + Strong telephone skills and the ability to communicate effectively. + Empathetic and capable of multitasking in a fast-paced environment. + Healthcare experience is preferred but not required. **What's in it for me?** + Opportunity to transition to a hybrid work model. + Cross-training opportunities to enhance your skills. + Monthly engagement days to foster team collaboration. + Potential for conversion to a full-time employee. + Supportive work environment focused on professional growth. **Upon completion of waiting period associates are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.