Description Please note: Position is based in either Bangalore, KA or Hyderabad, TG (Remote exceptions not available), with applicable work-from-office policies. Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to assist our third-party business partners better serve their customers. The Audit & Insights Team (AIT) is seeking an experienced KMO Program Manager to provide comprehensive knowledge management and operational solutions for our global audit programs. This role will be responsible for end-to-end delivery of KMO solutions, from program onboarding to maintenance, while ensuring operational excellence through effective content, communication, and learning strategies. • 6+ years of experience in program or audit life-cycle management, preferably in knowledge management operations • Bachelor's degree in related field or equivalent practical experience • Demonstrated experience in developing and maintaining SOPs, training materials, and learning curricula • Strong track record of using data and metrics to drive improvements and measure program effectiveness • Excellent verbal and written communication skills with ability to engage multiple stakeholders • Advanced proficiency in MS Office suite, particularly Excel (pivot tables, complex formulas, data analysis) • Experience in instructional design and content development for global audiences • Proven ability to work in fast-paced, ambiguous environments and adapt to changing priorities Preferred Qualifications: • Industry certifications in instructional design, knowledge management, or project management • Experience managing certified instructor programs • Demonstrated expertise in learning management systems and content management systems • Previous experience in audit operations or related field • Experience with multiple learning methodologies and content delivery platforms • Strong stakeholder management skills across all organizational levels • Background in process improvement and operational excellence The ideal candidate will be detail-oriented, strategic in thinking, and able to balance multiple priorities while maintaining high standards of quality. They should have a proven track record of developing and implementing successful knowledge management solutions in a global environment. Key job responsibilities Key Responsibilites Program Management • Lead end-to-end program onboarding and implementation • Develop and maintain comprehensive SOPs for all audit programs • Manage existing program learning needs and implement improvements • Track and report on program metrics and KPIs Learning & Development • Design and develop learning curricula for new and existing programs • Create and maintain training plans for global audit teams • Manage and develop certified instructor program • Implement innovative learning solutions beyond traditional training methods Content & Communication • Develop and maintain high-quality content for global auditors • Create effective communication strategies for program updates and changes • Ensure consistency and accuracy of all program documentation • Manage content lifecycle and updates Stakeholder Management • Partner with cross-functional teams to identify and address program needs • Build and maintain relationships with key stakeholders • Provide regular updates on program status and improvements • Influence stakeholders to drive program adoption and success Innovation & Improvement • Identify opportunities for program optimization • Implement data-driven improvements to existing processes • Develop and execute strategic roadmaps for program growth • Lead continuous improvement initiatives Basic Qualifications - 5+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.