Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

To support the Air Import manager in the smooth running of the department within the branch; I.e. the air import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures.

 

Major Duties and Responsibilities

Operations

Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.Understand department process flow, constantly looking for areas of improved efficiencyEnsure all customers standard operating procedures are followed as per the DLSOPEnsure the system reports including but not limited to the below list are used at the level of frequency mentioned in order to effectively supervise operations:Manage all reporting as required

Support the manager in the following areas:

 

Building and maintaining strong relationships with vendors (airlines, trucking companies, and others)Working to be our vendors lowest cost customer promoting market solutionsEvaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed

Finances

 

Meet weekly or more if required with the department managerSupport the manager as required and applicable in the following areas:

 

Proactively work to maintain accounts payment within 30 daysEnsure company credit procedures are followed and utilized effectivelyManage accounts payable to vendors (airlines, truckers etc.) utilizing BNPManage intercompany accounting discrepancies

Sales / Retention
Support the manager and or the sales department where needed:

 

Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and globalRespond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customerTake an active role in the transition of new business/ updates to existing businessParticipate to retention calls and complete customer reviews and with your regular customers to document in the CRS

People

 

Identify with manager, develop, and mentor your No. 2Allocate workloads within team to ensure smooth operations during peak activity or staff absenceEnsure team meets company standards of 52 hours training per year per employeeEnsure that the new hires complete company's mandatory training within the first 6 monthsSupport the manager where neededParticipate to staff appraisals, and at a minimum once per year per employeeEnsure all staff and positions have job descriptions, clear expectations and are working with structured development plansContribute to the effective weekly department meetings with teamReview department goals and business plan periodically with team to ensure buy-in and accountability

Systems

 

Ensure department is using all system tools to their greatest advantage Be open to implementing new system changes and enhancements into your departmentBe involved and suggest system/process improvementsSet the tone of this environment within your department

Culture

Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

 

2 years of industry specific qualification (country specific)Proven supervisory attitudeGood market and product knowledgeEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsGood computer skills (Excel, Word)

 

Reporting Structure

 

Air Import Manager

 

Additional Information

Expeditors offers excellent benefits package.