**Description:** Andaz Lisbon is looking for a PBX Agent to join its team! The soon-to-open Andaz Lisbon will be the newest luxury lifestyle hotel in the Portuguese capital, marking a key milestone in Hyatt’s continued growth in Southern Europe and the first Managed property of the brand in the region.Andaz Lisbon will be the newest luxury lifestyle hotel in the Portuguese capital and will represent a fundamental milestone in Hyatt’s continued expansion in Southern Europe, as well as the brand’s first Managed Hotel in Portugal. The role will be responsible for being the first physical point of contact with guests upon their arrival at the hotel. This position ensures a warm and efficient welcome, delivering an arrival experience that reflects the lifestyle concept of sophistication, authenticity, and personalization. The Bellperson acts with an elegant demeanor, strong attention to detail, and proactivity, anticipating guest needs from the moment they arrive until their departure. Main Responsibilities: · Answers incoming calls. · Redirects calls to guest rooms, employees, or departments through the telephone switchboard system. · Receives guest messages and ensures their delivery. · Records all wake‑up call requests and performs the wake‑up call service. · Provides guests with information about hotel services. · Understands the operation of the telephone switchboard. · Knows what actions to take in case of an emergency call. · Monitors automated systems, including telephone equipment, when the Engineering & Maintenance department is closed; for example, assists guests with minor phone issues in their rooms. · Assists in communicating complaints or issues related to telephone equipment or services. · Trains or helps train new telephone operators in performing their duties. · Opens and closes telephone functionalities in the hotel’s Front Office software. · Sets up conference calls across different locations and time zones. · Updates telephone directory information. · Reports any unusual incidents or requests to the supervisor. · Knows all safety and emergency procedures. · Performs other tasks as assigned, such as assisting Front Office and Housekeeping with various administrative duties. **Qualifications:** Requirements: · High school diploma or equivalent. · Previous experience in hospitality, preferably in luxury or lifestyle hotels. · Excellent verbal and written communication in Portuguese and English; knowledge of additional languages is an asset. · Familiarity with telephone systems and hotel management software. · Professional demeanor, discretion, and empathy in guest service. · Ability to work under pressure and in flexible schedules, including weekends and holidays. · Excellent communication and active listening; Courtesy and friendliness; Organization and attention to detail, discretion and confidentiality, proactivity and problem-solving skills, teamwork. If this position sounds interesting and you identify with the role, go ahead: apply! We look forward to receiving your application! Care connects us at Hyatt: we open doors, welcome you in, and show genuine concern for your well‑being. We offer a wide range of benefits, including: · Long‑term professional growth opportunities; · A motivated and connected team; · 12 complimentary nights per year at Hyatt properties worldwide, plus colleague rates and discounts; · And a company that truly cares. Be part of something bigger. Make a difference in people’s lives. Join a company that values empathy, well‑being, respect, integrity, experimentation, and inclusion. Discover why Hyatt is consistently ranked as one of the best companies to work for worldwide. **Primary Location:** PT-11-Lisbon **Organization:** Andaz Lisbon **Job Level:** Full-time **Job:** Administrative **Req ID:** LIS000168 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.