Company Description

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals350+ locations worldwideFortune 500Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

Job Description

To perform all customer services activities and operations of assigned customer's account as to achieve 100% customer service satisfaction.

Key Accountabilities

Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing and filing.Handle all customers' feedback, requests and complaints effectively and escalate/ report to superior accordingly.Perform and dispatch all invoicing/billing to customer on timeEnsure accuracy and proper maintenance of inventory in systems.Collect and compile date for measurement of key performance indicatorsMaintain a current and accurate procedures manual that details the processing requirements for each account.Maintain proper documentation of paperwork associated with orders and accounts.To take up additional tasks as required meeting the Department needs.

Other Skills

Computer knowledge (MS Word Excel / Word / PowerPoint)Customer service skillsRelevant knowledge in handling customer for specific industryFamiliar with customer's ERP system such as Oracle / SAP (if applicable)

Qualifications

Minimum Tertiary Education with at least 1 year of working experience in service industry. Knowledge of warehousing and logistics operation is an advantage.

Without relevant industry experience may apply.

Additional Information

ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY

Expeditors offers excellent benefits for full time employees:

Benefits complied with local law 

Health Plan: Medical, Accident InsuranceTraining and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.