Join our dynamic team to expand our loan servicing capabilities and be part of an organization committed to excellence and innovation. Recognized by FORTUNE and LinkedIn, this is your chance to make a meaningful impact and advance your career in a supportive environment. Experience a culture that values collaboration and leadership while promoting success for our clients and communities.

Job Summary
As a Loan Servicing Analyst in the Commercial Agency/Off-Balance Sheet team, you will perform loan servicing tasks on an assigned portfolio of loans as well as expand the scope and scale of our team. This may include interpreting loan documents, interacting with internal and external contacts, and oversight of deadlines. You may also lead projects that further build out the team structure and strategy.

Additional Summary Paragraph
You will be part of a team that supports GSE and CMBS offerings, ensuring compliance with industry standards and investor requirements. Our team is dedicated to continuous improvement, operational excellence, and delivering outstanding service to our clients. You’ll collaborate with cross-functional teams and contribute to projects that enhance our loan servicing processes and client outcomes.

Job responsibilities

Interpret and analyze loan documents, ensuring accurate understanding and application of terms and conditionsReview and interpret Servicing Agreements and Purchase and Sale Agreements for GSE and CMBS offeringsReview and understand GSE Guide requirements for Commercial Loan ServicingAssist in the management of an assigned loan portfolio, monitoring deadlines and ensuring timely completion of loan servicing tasksFacilitate communication with internal and external stakeholders, addressing conflicts and queries related to loan servicing and GSE investor requirementsApply critical thinking to identify potential issues in loan servicing processes and propose solutions within established guidelinesFocus on continuous improvements and assist in implementing solutionsWork with cross-functional teams to drive operational excellenceContribute to team projects, assisting in the development and implementation of strategies to improve loan servicing efficiency and effectiveness

Required qualifications, capabilities, and skills

Minimum of 4 years experience in loan servicing operations, with a focus on interpreting and applying loan documentsProficient knowledge of commercial mortgage products, financial services, lending and real estate compliance in addition to loan servicing standardsDemonstrated ability to manage conflicts, with experience in facilitating discussions and creating collaborative solutionsProven skills in critical thinking, with the ability to analyze loan servicing processes and propose modifications within established guidelinesExperience in stakeholder management, with the ability to establish productive working relationships and drive mutually beneficial outcomesProficiency in time management and organization, with the ability to efficiently manage multiple tasks and projectsStrong analytical skills, including ability to use data to make informed decisions

Preferred qualifications, capabilities, and skills

GSE Multifamily/Commercial product experience, Strategy software knowledgeBachelor’s DegreeCollaborate effectively with cross-functional teams to ensure seamless client service operations, demonstrating strong interpersonal relationship skills and a commitment to enhancing client satisfaction and service deliveryExhibit flexibility and adaptability, maintaining a positive and optimistic attitude during periods of change and adjusting to shifting conditions and prioritiesDemonstrate teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative in achieving common goalsShow a willingness to learn and receive direction, asking well-thought-out questions to enhance understanding and performanceOperate as a highly motivated self-starter with the ability to work independently, utilizing strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment while maintaining service level agreements

Required or Additional Information

Visa sponsorship is not available for this position.Work schedules will be full-time in office, on a 40-hour per week schedule.

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.