Combined Insurance, a Chubb Company, is seeking an Agency Initiatives and Enablement Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!
Job Summary
The Agency Initiative and Enablement Manager will report to the Combined U.S. AVP and will support the department leading field-facing initiatives focused on sales tools and technology.
Responsibilities
Leads Agency initiatives comprised of independent cross-functional, cross-departmental teams and consultant team members assigned to the Agency initiative ensuring timely delivery of Agency initiative and all deliverables.
Creates risk management plan to identify, analyze, monitor, and respond to risks associated with all Agency initiative to ensure ability to achieve expected outcomes, on time and on budget.
Leads activities required to maintain and complete all Agency initiative documentation. Obtains appropriate level of approval for all Agency initiative documentation assigned to ensure appropriate understanding of expectations among stakeholders.
Ensures timely and accurate completion of all team members' assigned duties and responsibilities to meet executive leaderships' expectations.
Leads and/or participates in managing Agency initiative integration, scope, time, costs, and quality components.
Communicates Agency initiative status to team and business owners throughout the duration of the assignment and post implementation to make certain all impacted stakeholders understand risks, issues and activities related to the Agency initiative.
Communicates the status, risk and issues associated with each Agency initiative component to the team and leaders within the organization and leads the actions required (corrective or not) to ensure intended outcomes are achieved.
Develops agency initiative cost estimates, budgets, and initiates cost control measures to endure Agency initiative budgets are met.
Provides leadership, coaching, and guidance on a continuous basis to Agency initiative team members in the areas of initiative lifecycle, operating procedures, processes, and practices.
If appropriate, coordinate vendor and staff efforts related to Agency initiative execution.
Supports all stages in the life cycle of Agency initiatives, including the early stages of definition, CBA generation and initial approval by Governance Committees.
Performs other related duties and activities as required.
Competencies
Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues, and situation.
Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.
Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.
Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.
Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues, and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”
Skills
Excellent written and verbal communication skills; strong problem-solving skills
Proficient use of Microsoft Outlook, Word, Excel, PowerPoint
Executive-level presentation skills / facilitation skills
Detail-oriented, excellent planning and organization skills, strong project management skills, ability to manage multiple projects simultaneously
Adept at establishing partnerships and building relationships
Ability to think strategically and critically in developing practical solutions
Expertise in assessment tools and methodologies for development work at the individual and team level (Preferred)
Strong interpersonal skills: listening, confronting, challenging, straightforwardness, rapport, trust, warmth, compassion, humor (Preferred)
Ability to communicate with a variety of levels within the organization
Able to confidently represent and influence an effective agent, leader, and customer experience in a sales environment to achieve the expected outcomes
Education and Experience
Bachelor's degree preferred or equivalent work experience
Graduate degree, preferred
2+ years of initiative management experience, required
Demonstrated experience managing full life cycle initiatives, from inception to implementation
Project Management Professional (PMP), preferred
Proficient in using MS Suite (MS Word, PowerPoint, Excel, Microsoft Project)
Prior experience in a sales, sales support, or sales leadership role required, supplemental insurance, preferred
Bilingual English/Spanish, a plus
TRAVEL
• 15% travel for meetings/initiatives may be required