**The Opportunity** Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you **Position Responsibilities** + Develop and implement long-term digital strategies to achieve revenue and market share objectives. + Identify and capitalize on opportunities for growth, implement necessary short-term digital initiatives to meet targeted performance metrics effectively. + Continuously monitor and assess the effectiveness of digital strategies, making necessary adjustments to ensure optimal outcomes. + Lead the planning, execution, and management of digital deployment projects across all channels. + Ensure that all digital tools and platforms are effectively integrated and utilized within the Agency to enhance operational efficiency. + Coordinate with IT and other departments to ensure seamless deployment and minimize disruptions to Sales and Operations. + Develop and implement comprehensive training programs for all sales channel members to facilitate the adoption of digital tools. + Conduct training sessions and workshops, to educate staffs, agency force and other Sales Channels on new digital initiatives and best practices. + Create and distribute training materials, including user guides, video tutorials, flyers, and FAQs to support learning and effective use of digital tools. + Execute digital development and transformation initiatives with support from key stakeholders. + Collaborate closely with teams such as Agency Services, Agency Recruitment, Agency Sales, Agency Strategy Performance and Management, Product Development, Marketing, Operations and others to align digital roadmap with overall Agency’s goals and objectives. + Gather feedback from stakeholders to continuously improve digital initiatives and address any concerns effectively. + Oversee field help desk operations to ensure timely and effective support to sales channel members. + Implement a robust help desk system to efficiently track and resolve issues and inquiries related to digital tools. + Analyze help desk data to identify common issues and develop proactive solutions to prevent future occurrences. + Regularly review and analyze performance data to measure the success of digital initiatives and identify trends. + Gather feedback from sales channel members to pinpoint areas for improvement and ensure their needs are met. + Implement changes and enhancements based on performance data and feedback to continuously improve digital capabilities and drive better outcomes. **Required Qualifications:** + Bachelor’s degree in any discipline. + Minimum of 10 years of related experience in Life Insurance industry, with a proven track record of agency digital management, training and demonstrated good working relationships in this field. + Proficiency in using digital tools and platforms relevant to the Agency business. **Preferred Qualifications:** + Ability to maintain a macro view and identify problems and opportunities and develop practical solutions. + Strategic thinking and problem-solving abilities + Ability to work independently and collaboratively within a team environment + Proficient in both written and verbal communication in English. + Excellent stakeholders’ management, negotiation, communication and interpersonal skills. + Proficiency in using digital tools and platforms relevant to the Agency business. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido