[Job Description]

A large Aerospace company located in Tukwila, WA is currently hiring for a Customer Success Manager / Account Manager. This role will not involve any sales responsibilities, but will involve managing a current book of aerospace clients regarding process support, identifying and troubleshooting, collecting status, communicating changes, and meet quality and on-time delivery requirements.

Base Pay - $38/hr. - $45/hr. (Depending on relevant qualifications met)

Location - Tukwila, WA (100% Onsite)

Schedule - Standard Morning Shift Monday - Friday

6-Month Contract-To-Hire

[Responsibilities]

Operate as the lead point of contact for any and all matters specific to your customers.Responsible for managing progress, identifying and troubleshooting bottlenecks, collecting status, communicating changes and urgent needs, and facilitating cross-functional cooperation to meet quality and on-time delivery requirementsBuild and maintain strong, long-lasting customer relationships.Develop a trusted advisor relationship with key accounts and customer stakeholders.Ensure the timely and successful delivery of our products according to customer needs and objectives.Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.Forecast and track key account metrics.Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.Assist with high-severity requests or issue escalations as needed.Working with the internal production team to ensure parts are being worked on and can be delivered on time.Other duties as assigned.

[Qualification Requirements]

[Must Have] Aerospace industry experience.[Must Have] 2-3+ years of relevant customer success, customer relations, or aerospace program management experience involving customers and clients.[Must Have] Experience delivering client-focused solutions based on customer needs (answering technical customer questions, making sure orders are in good standing, quote/order management...etc.)Excellent listening, negotiation, and presentation skills.ERP experience (company uses Epicor).Comfortability with Excel and working with Formulas.Comfortable submitting to a drug test (THC) upon offer.

Pay and Benefits

The pay range for this position is $38.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tukwila,WA.

Application Deadline

This position is anticipated to close on Sep 4, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.