Advanced Associate, Administrative Support (Enterprise Learning & Skills)

Job Description: The Advanced Associate, Administrative Support (Enterprise Learning & Skills) plays a key role in delivering Pearson’s Work Based Learning services by managing daily administration, data tasks, and reporting with accuracy and compliance. The role supports internal teams, responds to stakeholder queries, maintains records, and helps improve processes using multiple digital tools and systems. To succeed, candidates need strong administrative experience, excellent communication and organizational skills, and the ability to handle data, collaborate effectively, and continuously improve their work.

About Us

Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.

Why we need you

We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.

About the job

The post-holder will play a critical role in the effective administration and implementation of our Work Based Learning (WBL) services.

The Advanced Associate, Administrative Support (Enterprise Learning & Skills) supports the Qualification, Delivery and Award Manager and immediate team on a daily basis to complete key administration, data analysis and data reporting tasks using a range of tools and systems. The post holder will ensure that business processes are carried out to a high standard, in accordance with all appropriate internal and external requirements, and can withstand scrutiny by internal audit and key stakeholders - including external quality assurance bodies, regulators, employers, apprentices and parents.

The post-holder will also contribute to the ongoing review and continuous improvement of our WBL service, ensuring ongoing effectiveness and process efficiency.

Key Accountabilities:

Respond to email queries from internal and external customers/stakeholders, representing the WBL Learning teamUse multiple IT packages, associated with the WBL qualifications including MS Excel, One CRM, IQS, Microsoft suite applications, TableauSupport the QDAM and immediate team through accurate and timely data input, updates and regular record keeping on Assessment Associates, customers and learners.Support the WBL team with training events at key times of the yearUpdate and report on key management information to relevant team members, ensuring all data is up-to-date and accurateReport all risks and issues, to relevant team members, including any suspected malpractice/maladministration or conflicts of interestParticipate in the implementation and continuous improvement of WBL processes and systems, maintaining good working practicesTake responsibility for own learning and development, associated with the role and the wider work of the team/business unit.

 

Qualifications

Background and Experience (Essential):

1 - 2 years of previous experience as a Senior Administrator, ideally within a complex business unit organizationExperience of providing business support in a busy, matrixed, environmentExperience of data input and data management, ensuring accuracy and confidentialityCompetent using IT, including databases, and common business support packagesExperience of improving efficiency and streamlining tasks in a complex administrative environmentExperience of managing and prioritising own workloadExperience of working in a customer facing environment

 

Skills & Knowledge (Essential):

Excellent written, verbal and interpersonal skills, able to establish and maintain professional working relationshipsExcellent organisational and planning skillsExcellent attention to detailFlexible and adaptable, enabling you to build rapport with various stakeholdersAbility to communicate effectively in a range of formats and styles, to suit a range of audiencesAbility to set up effective data reporting mechanisms for providing accurate informationAbility to analyse, organise and present numerical data effectively and accuratelyCommitted to self-development and improvement

 

Pearson competencies:

Organizationally Agile Adapts quickly to new situations where roles and work are not clearly defined. Proactively seeks information to understand the reasons for change and adapts approach accordingly.Influences without Authority Conveys messages and clear outcomes to diverse audiences using the most effective channels in an easily understood, convincing and actionable manner. Identifies stakeholders, seeks input and actively listens to build support and identify best solutions.Prioritizes and makes Effective Decisions Breaks down work into manageable parts, assessing the priorities and schedule required to deliver on time. Ensures the quality of the data provided to analyse possible solutions and support effective decision making.Builds Relationships Creates relationships with peers quickly and confidently, building trust and win-win partnerships. Proactively networks with other teams to discuss common issues and share knowledge.Outcomes Oriented Differentiates between outputs and outcomes, working with a focus on achieving desired outcomes. Understands the intended outcomes of own work and how they contribute to Pearson's broader objectives including customers and learners.Continuously Improves Actively seeks opportunities for improvement and presents ideas for increasing effectiveness and efficiency of own work. Demonstrates willingness and flexibility to adapt own approach to new ways of working to achieve improved outcomes.Evidence Informed Identifies and collects reliable data necessary to build evidence to enable and support decisions. Organizes and analyses information (into meaningful/ related areas) to form robust, evidence-based conclusions.Commercially Aware Understands and can articulate Pearson's business goals and what own business, own team and self to contribute to Pearson's success. Uses that knowledge to identify better ways of working to meet those goals.Digitally Focused Understands and embraces how digital technology is changing education and assessment and the implications this has on own day-to-day work. Recognizes the opportunities digital technology creates forPearson to increase its reach, generate profitable business opportunities and create more effective products for its market.Driven by Customer and Learner Requirements Understands customer/learner needs, what they value and why, and applies creative thinking to be effective. Makes decisions that have a positive impact on customer and learner issues for the benefit of Pearson overall.