Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of completion of all pre-certifications

Key Responsibilities:

·       Plan, assign, and supervise duties during assigned shifts to promote patient safety and departmental efficiency.

·       Prioritize potential admissions based on patient needs and the facility's capacity to provide appropriate care.

·       Demonstrate expertise in milieu management to create a conducive environment for patients.

·       Apply clinical assessment, diagnoses, and interventions knowledge appropriately with patients.

·       Coordinate with the business office to ensure timely and accurate financial counseling for patients, as needed.

·       Provide guidance and direction to staff, fostering trust, respect, and cooperation within the team.

·       Ensure completion of EMTALA logs, if applicable, for each patient seen by admissions.

·       Act as a preceptor during staff training, supporting the development of new admission team employees.

·       Promptly report any challenges during shifts to the Admissions Director.

·       Maintain a positive, empathetic, and professional attitude towards customers at all times.

·       Address and resolve complaints promptly to ensure patient satisfaction and safety.

Qualifications:

·       Bachelor's degree in a social service field is preferred.

·       Master's degree in a social services field or RN preferred.

·       In some states, may also require registration as a nurse, in which case, an associate's or bachelor's degree in nursing is required.

·       One or more years of experience in a healthcare admissions role is preferred.

·       One or more years of supervisory/lead experience in a healthcare admissions setting is preferred.

Licenses/Designations/Certifications:

·       CPR and de-escalation/restraint certification preferred (training available upon hire and offered by the facility).

·       First aid certification may be preferred based on state or facility requirements.