**Working Title: Administrative Operations Support Supervisor** **Job Class: State Program Administrator, Supervisor Senior** **Agency: Department of Employment and Economic Development** + **Job ID** : 91924 + **Location** : St. Paul + **Telework Eligible** : Yes, may be eligible for some telework + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : This vacancy is open for expressions of interest and for all qualified job seekers simultaneously. Expressions of interest should be submitted by 02/10/2026. + **Date Posted** : 02/04/2026 + **Closing Date** : 02/12/2026 + **Hiring Agency/Seniority Unit** : Department of Employment and Economic Development / MMA + **Division/Unit** : Paid Family and Medical Leave + **Work Shift/Work Hours** : Day Shift, 8:00AM - 4:30PM + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $30.55 - $44.24 / hourly; $63,788 - $92,373 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 216 - Middle Management Association / MMA + **FLSA Status** : Exempt - Executive + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. **About the Paid Leave Division:** Paid Leave is a new program that launched January 1, 2026. The program provides partial wage replacement to Minnesota workers that are out of work due to a qualifying condition such as a serious health condition that prevents you from working, or when you need time to care for a family member or a new child. We have built a program that is easy for every Minnesotan to use. We are engaging the people who depend on us: workers, employers, caregivers, and insurers, to learn from them and continue to improve the program around what they need. We are using modern delivery service and product practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working. Our aim is to deliver a service that delights Minnesotans. **Position Purpose:** The Administrative Operations Support Supervisor oversees administrative staff supporting Document Services and Appeals while managing operational projects to ensure efficiency, quality, and timely service delivery. These teams provide critical support to Paid Leave Operations including the Contact Center, Claims Adjudication, and Program Integrity, and are responsible for new processes that require ongoing monitoring, analysis, and reporting to drive continuous improvement. **Key Responsibilities:** + **Team Supervision:** Supervise the day-to-day tasks and operation of the Paid Leave Administrative Operations Support team. Assigning and prioritizing daily job duties, determining workflow and work schedules to meet program needs, and determine development opportunities for staff. + **Quality Assurance and Compliance:** Lead the quality assurance of day-to-day operations of Administrative Operations Support staff including task completion in accordance with Paid Leave program integrity and compliance standards and address deficiencies by implementing corrective actions as needed in a timely manner. + **Program Development and Process Improvement:** Lead and coordinate administrative projects, managing timelines, and ensuring deliverables align with division goals. Continuous improvement is at the center of Administrative Services, and as the program continues to build, the need for adaptability will be paramount. + **Stakeholder Collaboration and Communication:** Serve as the daily point of contact on operational tasks. Work closely with the Manager of Administrative Services to ensure that requests, questions, and concerns are addressed effectively and delegate requests to the appropriate level of authority as needed. + **Culture Building:** Build respectful, collaborative relationships while promoting problem-solving, adaptability, and an inclusive workspace that meets the needs of all employees. This position will be based out of the St. Paul office. This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs. **Minimum Qualifications** **Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.** Two (2) years of experience supervising or leading a team in administrative support functions developing organizational processes and workflows to meet division goals. Applicants that meet the above minimum qualification will be further evaluated on the following: + Experience leading and coordinating projects,managing timelines, and ensuring deliverables align with division goals. + Experience managing administrative programs including coordination and execution to achieve program goals and objectives. + Experience evaluating program/division processes to recommend and implement approaches and solutions. + Knowledge of the principles and current best practices for administrative operations, financial functions, and resource management. + Skill in establishing and maintaining effective working relationships with employees, communicating effectively between a diverse set of internal stakeholders. + Ability to lead staff sufficiently to meet established timetables, quality standards and achieve high-quality performance. **Preferred Qualifications** + Skill in leadership practices such as collaboration, goal setting, workload management, and building morale. + Experience in a start-up environment where roles will evolve over time based on the needs of the organization. + Skill in navigating local, state, and/or federal government systems including policies and procedures. + Ability to communicate effectively to ensure mutual understanding across staff, leadership, partners, and members. + Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures. **Additional Requirements** A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components: + Criminal Background Check + Employment Records Check (current and former State employees only) + Employment Reference Check + Conflict of Interest Review + Driver’s License and Records Check The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.