At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

 

Job Location

Duke Hospital (Palliative Care) Durham, North Carolina

Job Summary

Provide effective management of the DUHS Palliative Care program to include responsibility and accountability for quality of care and financial performance for each of the 7 service lines; help to lead strategic and business planning; recommend and implement corrective action as necessary.

 

Job Duties and Responsibilities

Ensure appropriate bottom-line targets for all practices' service lines are developed and met relative to financial performance through revenue enhancement and cost containment, including but not limited to:

Increasing volumes through new service offerings Physician recruitment and involvement in third-party negotiations Attention to financial variances, variable expenses, capital purchases and development of outcomes management Recommend financial targets and prepare budgets Lead proposals for new resources and FTE Ensure appropriate quality targets are developed and met; assure development and implementation of outcomes management and associated performance targets, including but not limited to patient satisfaction surveys, physician relations and continuing education; monitor variances; recommend and implement corrective action. Develop and maintain partnerships across the Health System for continued growth and development of clinical services to support strategic integration of palliative care into the standard of care within Duke Health Use data to understand internal and external trends and to develop targeted growth campaigns and partnerships with indicated specialties Ensure departmental billing and clinical practice compliance Lead physician scheduling and coverage planning in alignment with clinical, operational, and financial priorities Monitor market conditions and costs Work with marketing and communications functions to develop promotional programs that reinforce the core components of palliative care while also providing education Design, develop and recommend appropriate service line extensions including the strategic development, implementation, and evaluation of an annual Palliative Care Workshop and associated interest groups to advance education, engagement, team member experience and program visibility across the health system Provide oversight of the Palliative Care Volunteer Program, including program structure, role development, alignment with clinical priorities, collaboration with Volunteer Services, and evaluation of volunteer impact on patient, family, and staff experience Maintain well-coordinated recruitment processes Work with Medical Staff Services to develop and enhance physician relations and recruiting Develop, evaluate, and maintain comprehensive onboarding and orientation pathways for new staff Develop, monitor, and update the department business plan Coordinate growth plans and outcome measures with hospital and health system goals Monitor level of resources utilized in service delivery and determine appropriateness of resource consumption in the service Develop and administer physician incentive compensation plan in alignment with Health System goals Provide mentorship and development opportunities for frontline supervisors Implement effective management structures for related staff disciplines (i.e. Nursing, Social Work etc.) and provide oversight to frontline supervisors Maintain positive work-culture Perform other related duties incidental to the work described herein.

 

Minimum Qualification  Education

Bachelor's degree required.

 

Experience

Work requires seven years of progressive administrative experience, typically in a hospital, healthcare, or similar service industry, to become proficient in managing the quality of care and financial performance over an assigned hospital service line.

 

 A master’s degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.

 

Degrees, Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.