DUTIES AND RESPONSIBILITIES Customer Service Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Answer and respond to incoming calls promptly. Support the Customer Service Center by covering breaks and lunch periods when necessary. Bookkeeping & Cash Management Complete all phases of the reconciliation process; perform bookkeeping duties including preparing and proofing daily deposit slips and balancing accounts receivable. Monitor cashier accountability; research and report problems or shortages to the Service Operations Manager and Store Director. Partner with Division Loss Prevention and front-end management to resolve cash and shrink issues. Maintain sales book and report daily and/or weekly sales information to the Store Support Center. Compliance & Scheduling Report schedule violations to the Store Director and appropriate department manager in a timely manner. Submit and process payroll on time; maintain Time and Attendance reports, correction forms, schedules, and personnel records in compliance with Company guidelines. Coordinate, input, and track leave paperwork, reinstatements, terminations, and personnel status changes. Maintain and retain employee HR records securely; keep medical files separate from personnel files. Recruiting & Hiring Review internal and external applications; conduct screening interviews and coordinate department manager interviews. Administer the Job Posting Program; manage pre-employment drug testing and tax credit process. Complete new hire process, coordinate training, and conduct orientation and other training programs. Coordinate and maintain all aspects of the hiring process: Computer-assisted application and hiring process Attend in-store and outside recruiting activities Maintain recruiting materials, applications, and policy sign-off forms Retain records of interviews and hiring process Administrative Support Order and assign uniforms, name badges, and office supplies. Handle outgoing/incoming mail, manage Administrative Coordinator email account, and maintain office files. Update breakroom HR information boards and legal compliance posters. HR, Payroll & Benefits Liaison Serve as liaison between Human Resources, Payroll, and Benefits Departments: Handle payroll and benefits administration issues Work with Store Director and HR representatives on personnel matters