Returning Candidate? Log back in! Administrative Assistant Job Locations US-TN-Memphis ID 2026-48156 Company Shambaugh & Son, L.P. Category Administrative Services Position Type Full-Time Location Type Onsite Posted Date 20 hours ago(2/12/2026 10:42 AM) About Us

We are one of the largest mechanical, electrical, and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial, food processing, commercial, institutional, healthcare, pharmaceutical, and bio-fuel projects.

Job Summary

Shambaugh is looking for an Administrative Assistant. In this position you will be responsible for a wide range of customer service and administrative duties.

 

#shambaugh #Northstar #LI-DF #LI-Onsite

Essential Duties & Responsibilities Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors  Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently. Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer. Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.  Validate completion of work a follow up. Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.  Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports. Always maintain confidentiality of customer and employer information Other duties assigned.  Qualifications Proficiency in computer usage and above basic Microsoft Office & Windows skillsDispatching or scheduling experience with Technicians, Project Managers, etc. preferred Proven experience in multi-tasking and doing several tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc. Must be organized, self-motivated and a strong work ethic Professional verbal and written communicationExperience with AS400 a plus Regular and reliable attendance, including the ability to work extended hours and weekends as required Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy

Please review our Affirmative Action Policy.

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