Job Title: Administrative AssistantJob Description We are seeking a dedicated Administrative Assistant to manage incoming customer inquiries, assist with order placements, and ensure customer satisfaction. You will collaborate with team members to provide effective customer service and maintain accurate customer information in our database. Responsibilities + Manage incoming customer inquiries via phone, email, and website submissions. + Assist customers with placing orders, tracking shipments, and resolving any issues that may arise. + Update customer information in the database and ensure accuracy. + Collaborate with other team members to ensure efficient and effective customer service. + Record customer issues and follow up with next steps. + Monitor daily ship queue to control shipping costs and achieve timely and quality deliveries. + Meet performance targets related to customer satisfaction, order accuracy, and response times. + Stay up-to-date with product information, promotions, and policies to provide accurate information to customers. + Identify opportunities to improve customer experience and suggest solutions to management. + Educate, encourage, and incentivize customers to place their orders on the website. Essential Skills + Customer service + Data entry + Clerical skills + Office management + Office support + Retail experience + Excellent communication skills + Attention to detail + Experience in a fast-paced environment Additional Skills & Qualifications + Must be a people person + Proficiency in Excel + Administrative support + Office administration + Management skills Work Environment This position is on-site, working from the office. The Administrative Assistant will sit at the front desk, serve as the first point of contact, buzz people in, and greet visitors. The role also includes executive assistant responsibilities. The office environment is dynamic and fast-paced. Job Type & Location This is a Contract to Hire position based out of Memphis, Tennessee. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Memphis,TN. Application Deadline This position is anticipated to close on Sep 5, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.