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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Administrative Manager reports to the Administrative Director of Ophthalmology and Surgical Services. This role partners with the medical director and nursing supervisor for overall performance and management of the Kellogg Eye Center ACU. This includes locations on Wall Street, Grand Blanc, Canton, Ypsilanti,Taubman as well as support of the Brighton, Northville, West Ann Arbor and Chelsea ophthalmology service line. 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savingsResponsibilities*

The Ophthalmology and Visual Sciences Kellogg Eye Center is a large complex ambulatory clinic. The Kellogg Eye Center sees over 230,000 patient visits per year. The Administrative Manager is responsible for of the overall performance and management of the ACU. Primary responsibility of this position is to ensure the safe delivery of the highest quality care and service excellence to patients and their families.

Duties include but are not limited to: 

Oversite of day to day operations of the ACU. Ensures compliance with CMS, TJC, CLIA and other regulatory agencies. Handles hiring, disciple and firing of clinical staff. The implementation of clinical care model and standards of care at ACU level.  Provider and staff deployment and allocation. Operational and financial performance of ACU. Review visit productivity data to ensure efficiency and identify potential revisions. Oversee and regularly analyze clinical workflow optimization including scheduling, ophthalmic technician workflow, ensuring high quality of patient care. Required Qualifications*Bachelor's degree in Management, Business Administration, Healthcare Administration, OR an equivalent combination of related education and experience3 - 5 years of progressively responsible operational leadership experience in a healthcare settingDemonstrated skill in change managementExtensive Michigan Medicine Healthcare Administration experience including a thorough understanding of the institutional strategic plan and primary care service line engagement in the planAmbulatory operations experienceDemonstrated ability to envision and develop clinic operation management tools in support of primary care leadership and ACU leadership needs.Knowledge of and experience implementing strategic principles and operational initiativesDemonstrated effective written and oral communication, problem solving skills and customer service approachDemonstrated ability to work independently and as a part of a collaborative group with a commitment to building teams and working relationships across all levels of the organization; faculty and staffDemonstrated competence in leadership and managementDemonstrated ability to evaluate and make changes to process, toward continuous quality improvementDemonstrated ability to prioritize and complete tasks in a timely mannerAbility to lead large group meetings in a professional and productive mannerProven ability to envision, create and roll out meaningful operational reporting dashboards and tools 
 Desired Qualifications*Master's degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experiencePrevious supervisory experienceDemonstrated ability/experience to engage population health strategies in primary care outpatient operationsExperience with Lean, Michigan Quality Systems Familiarity with Michigan Medicine and departmental policies and procedures, and bargained for workforce Familiarity with University of Michigan Medical Group and Ambulatory Care Services operating principles and standardsModes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.