Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

 

As a Technology Support I team member in Enterprise Technology, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

 

Job responsibilities

Perform security administration on Mainframe & Large Midrange servers, ensuring access is granted in accordance with Security Access Control policies, established standards & proceduresAnalyze requests for potential risk exposure prior to processingTroubleshoot & resolve security related issuesAnswer general inquiries regarding RACF & ACF2 security practice or accessParticipate in audit support activities, as they pertain to Mainframe, for both internal & external auditsPerform required reconciliation to resolve open audit issues

 

Required qualifications, capabilities, and skills

1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology servicesHands-on experience with ACF2 & RACF mainframes; JCL & IBM utilitiesGood familiarity with Security tools like ETFA & ZsecureBasic understanding of information Security policies/practicesAbility to efficiently troubleshoot, diagnose & resolve problems, learn & apply new technologies quickly, and work in a high pressure environment with minimal supervisionFamiliarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloudExcellent communication, written, & organizational skills

 

Preferred qualifications, capabilities, and skills

Exposure to one or more general-purpose programming languages or automation scriptingExposure to Information Technology Infrastructure Library (ITIL) framework