• Manage collections for NA customers by following up on overdue invoices and resolving payment or invoice queries. • Post and allocate daily cash across multiple ERP systems and reconcile customer accounts, addressing discrepancies promptly. • Monitor and manage general email inquiries and phone calls related to credit and collections from multiple Operating Companies (OPCOs), ensuring timely and accurate responses. • Respond to credit and collections inquiries from Operating Companies (OPCOs) and support standardization of communication and best practices. • Assist in evaluating the creditworthiness of customers by reviewing credit applications and financial documentation. • Conduct basic credit checks and gather relevant customer information. • Maintain records of credit assessments and approvals. • Communicate with customers via phone, email, or letters to remind them of due or overdue payments. • Address customer queries related to invoices and payments courteously and promptly. • Escalate delinquent accounts when needed and maintain accurate records of credit assessments and interactions. • Participate in regular team meetings, distribute month-end statements, and support month-end close activities. • Adhere to company policies, credit guidelines, and regulatory requirements. • Drive collection effectiveness and operational efficiency to main consistency in KPIs • Support dispute resolution by coordinating with internal teams to clear obstacles preventing payment. • Maintain strong customer relationships through professional, timely communication. • Assist in audit requests by providing necessary documentation and account details. • Identify trends in customer payment behaviour and recommend actions to reduce future delinquencies. Essential • Bachelor’s degree in finance, Commerce, Business Administration, or a related field. • Background in credit control essential with at least 2 years of relevant experience • Basic understanding of credit and collections processes. • Working knowledge of MS Excel, including basic formulas, sorting, and filtering. • Good communication skills in English, written and spoken • Familiarity with general office tools (email, phone handling) and willingness to learn credit management systems. • Basic analytical and critical thinking skills along with attention to detail. • Experience working in a multinational organization and partnering with resources across countries to meet stretch targets • Demonstrated experience processing high volume transactions in a complex multi-country/ERP environment • Ability to build strong trusted relationships through high “say/do” ratio and effective partnership • Strong time management and prioritization skills with ability to coordinate with others for alignment as necessary • Adaptable and able to reprioritize to respond to business needs in a fast-paced environment. • Self-starter who can work independently and as part of a team. Preferable • Knowledge of ERP systems Microsoft Dynamics (AX and D365), Sage, Intacct, would be ideal • Ability to work collaboratively in a team. • Good organizational skills and ability to manage multiple tasks. • Proactive attitude and willingness to learn and adapt. • Customer-focused mindset with problem-solving ability. \#LI-P1 **WHO IS DRB** (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry. WHAT WE DO: enabling the future of vehicle care – wherever the road takes you. WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let’s enable the way the world moves!** The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.