Account Support Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Account Support Manager (ASM) is dedicated resource to a specific customer contract and leads the account delivery team associated with it. An ASM is responsible for developing and maintaining a strong trusted relationship with their assigned customer(s), and the overall service experience provided by HPE. An ASM acts as a partner who manages the delivery of contracted proactive support related services and is an interface for customers in planning service improvements. The ASM is responsible for monitoring the actual service level compared with the Service Level Agreement (defined in the Statement of Work), cost of delivery, revenue growth through up-selling opportunities, profitability, and contract retention.

How you will make your mark:

Manages the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support.

Apply broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.

Integrate portfolio knowledge and business understanding to create solutions for customer.

Functional Lead of delivery teams in Run Phase with extensive responsibility including the steering of delivery partner and (virtual) teams.

Conducts Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts.

Actively drives to As-a-Service delivery model and growth within the existing ‘As-a-Services’ contracts.

Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.

Act as trusted advisor in the consultant role for customer and company sales teams.

Accountable for defined service deliverables for the customer.

Responsible for cost of delivery and total customer experience.

Provide suggestions for operational efficiencies.

Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.

Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.

About you:

Bachelor's or Master’s Degree or equivalent combination of education & experience

3+ years’ experience in Process/Project Management

Certified in IT Service Management

Customer centric mindset certification is an advantage

Fluent in written and verbal English

Virtualization and operating system knowledge

Financial expertise in cost of delivery, margin and revenue basics

Client relationship management skills

Advanced knowledge of MS Office package, word, excel, powerpoint etc.

#Li-Hybrid

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Specialist

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.