Join the team that supports Teller Recon Services to do the right thing for our customers. If you are detail-oriented, have great oral and written communication skills and can work in a fast-paced environment, this account specialist role is for you. 

As an Account Specialist II in Teller Recon Services, you will take approximately 30-45 inbound calls a day from checking and savings account customers. By building a strong rapport with your customers, you will be able to make an impact on the business. Your passion for customer service and inner competitiveness will allow you to excel in this fast-paced environment.

Job Responsibilities:

Operate in a call center environment dedicated to 100% phone-based customer interactions Exhibit outstanding communication, negotiation, and decision-making skills, ensuring continuous engagement with our customers Take full responsibility for each customer interaction, treating them with respect and responding empathetically Function effectively both independently and collaboratively within a team setting Comply with all relevant regulatory standards and departmental practices and procedures Employ problem-solving abilities to efficiently address customer inquiries and resolve issues Navigate multiple technologies while maintaining active engagement with our customers

Required Qualifications, Capabilities, and Skills:

+2 years of experience in customer interaction or support, either via phone or in-person +2 years of proficiency in using multiple computer applications within a Windows-based environment Prior experience in retail industry. Retail banking experience a plus Strong passion for assisting people by solving problems and effectively presenting and explaining solutions Ability to thrive in a fast-paced environment Experience in data entry tasks

Schedule: Monday - Friday (Hours of operations are between 8am and 9pm EST) Day Shift/Night Shift

This is NOT a hybrid based role. This requires you to work ONSITE.

This position requires that you attend trainings as scheduled. Training hours may not coincide with regular schedule.