At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Centralized Transaction Operations Customer Service Account Specialist's work is creative, exciting, and different every day.

 

As an Account Specialist II in Centralized Transaction Operations Customer Service department, you will take approximately 80 – 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

 

Job responsibilities

Work in a call center environment that requires 100% phone-based customer interactionDemonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customersCommunicate with customers in a metrics-driven environmentNavigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environmentTake ownership of each customer interaction while treating them with respect and responding with empathyWork both independently and in a team environmentAbide by all applicable regulatory and departmental practices and procedures

 

Required qualifications, capabilities, and skills

2+ years of customer interaction or customer support experience required, either by phone or face-to-face1+ years computer experience, utilizing multiple computer applications in a Windows-based environmentAbility to multitask using a computer and simultaneously provide customer supportComfortable in a fast-paced, consistently changing environment

 

Preferred qualifications, capabilities, and skills

Previous experience working in a Hospitality, Restaurant or Retail industryHave a passion for helping people by solving problems, presenting, and explaining solutionsBranch experience

 

Work Schedule: Monday - Friday hours vary schedule will fall between 10:00am - 9:00pm

 

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.