Account Manager, Target  Overview

The Account Manager solves critical business challenges and cultivates new and expanded customer relationships. This role focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions to their mission‑critical goals through strong relationships with decision‑makers and influencers.

Job Duties & Responsibilities Business Development Execute business development activities to expand new and existing accounts. Understand the customer’s environment to identify and open new opportunities with decision‑makers and influencers. Solve critical business challenges—both known and uncovered through research, discovery, and questioning. Focus on how customers are buying rather than what they are buying, centering conversations on needs instead of predefined products. Deliver excellent communication throughout the sales lifecycle. Differentiate Ricoh’s ability to accelerate customers’ digital transformation through storytelling and value‑aligned solution positioning. Articulate how buying decisions impact the customer’s financial position. Develop and confidently deliver compelling presentations both in person and virtually. Qualifications (Education, Experience & Certifications) Bachelor’s degree or equivalent experience required. 3+ years of demonstrated business development experience required. Experience in IT and/or software services preferred. Understanding of document workflow solutions and processes preferred. Foundational knowledge of P&L components. Ability to research and analyze customer environments to enable informed business conversations. Proven ability to manage multiple accounts while maintaining strong attention to detail. Knowledge, Skills & Abilities Demonstrated success collaborating across teams to build influence. Strong understanding of solution design principles. Ability to provide thought leadership during customer engagement. Outstanding verbal and written communication skills. Proven ability to build and maintain professional relationships with key stakeholders. Maintains current knowledge of Ricoh offerings. Ability to assess customer environments and create strategies to extend and expand core services across the enterprise. Strong learning agility. Ability to navigate customer approval processes and develop sponsors and advocates. Working Conditions, Mental & Physical Demands Typical office environment with standard lighting, ventilation, temperature, and noise levels. Work assignments are diversified; requires interpretation, comprehension, and application of complex information, and the ability to prepare and convey diverse data. Minimal physical effort required; mostly sedentary but may involve walking, standing, bending, reaching, or carrying objects under 10 lbs (e.g., papers, books, files). Moderate dexterity required (keyboard, calculator, hand tools, eye/hand coordination). Travel required (approximately 20%), including possible overnight travel.