Trains, mentors and oversees performance management for senior level support staff and junior level professional colleagues, coordinates workload of team members and ensures team is appropriately staffed to meet client needs.Performs critical client functions, including, evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines.Works with more senior Account Managers to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.Strives to meet sales goals by partnering with more senior Account Managers.Builds and maintains relationships with clients, prospects, client teams and producers to provide best in class service and drive growth. Serves as a client contact for day-to-day needs and answers standard or more difficult client questions to improve the client experience.Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.

Descripción de puesto adicional

We will count on you to:

Supervise a team of Account Representatives to ensure expectations of role are metEffectively coach and develop team members to help achieve goals including oversite of established process, accuracy and timely delivery of established client support work to be completedBuild effective relationships with external partners outside of the Bogota site to provide service delivery excellence when supporting our clients. This includes leading and/or participating in stakeholder engagement sessions and work in partnership with client teams to improve the client experienceContribute and oversee process improvement with efforts to increase efficiency. Ensure a high level of client satisfaction by leading team to deliver high quality client service activitiesManage staffing capacity to maintain adequate staffing and build talent bench strengthActively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully integrated into production

What you need to have:

Preferred Education: Bachelor’s DegreeMinimum Experience: 5+ years, (3+ in insurance, financial, or professional services)Language Requirements: Must be fluent in English (spoken and written)Very good knowledge of MS Word, Excel, PowerPoint, and Outlook

What makes you stand out?

Experience in managing people and teamsStrong communication skills working with leaders across all levels, effective verbal and written communication is key Explains practices, procedures and policies to reach agreement with others outside of the job area.Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlinesManagerial aptitude including strong desire to coach, mentor and develop the team you are supervising

Marsh, un negocio de Marsh McLennan (NYSE: MMC), es el corredor de seguros y asesor de riesgos líder en el mundo. Marsh McLennan, líder global en riesgos, personas y estrategia, asesora a clientes en 130 países a través de cuatro negocios: Marsh, Guy Carpenter, Mercery Oliver Wyman. Con ingresos anuales de $24,000 millones de dólares y más de 90,000 colegas, Marsh McLennan ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información, visita marsh.com, o síguenos en LinkedIn y X.

Marsh McLennan se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.

Marsh McLennan está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh McLennan estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.