MUST HAVE EXPERIENCE MANAGING CLIENT ACCOUNTS FOR A MANUFACTURING COMPANY IN A CUSTOMER SERVICE ROLE! ALSO NEED TO HAVE EXPERIENCE WITH EXPORT SHIPMENTS!

Description

Serves as the primary contact with customers and brokers, in relation to contract and order

execution in domestic and international markets.

• Maintains and builds positive partnerships between BDG and customers/brokers.

• Manages customer contracts, in accordance with Blue Diamond Growers (BDG) policies.

• Participates as a key team member on improvement teams and projects.

• Enters and executes contracts, orders, returns, debits, and credits into an SAP processing

system.

• Facilitates accurate and timely shipments in accordance with customer schedules, contract

and shipping terms.

• Schedules export and domestic transportation service with customers, freight forwarders

and outside carriers.

• Ensures accurate invoicing of product shipped, including correct payment of broker

commissions.

• Oversees compliance with documentation and customs requirements for domestic and

international shipments to ensure smooth delivery of goods to customer.

• Ensures compliance with customer, governmental and food safety regulations.

• Partners with Quality Assurance department to support complaint investigation. Arranges

returns and replacement product as appropriate.

• Maintains accurate customer records and ensures documentation of essential information.

• Works with customers, brokers, sales and planning to assist with forecasting future

production needs, shipment volumes and plan for transportation needs.

• Addresses and resolves customer concerns using problem solving and critical thinking skills

to find the best solution.

• Provides ongoing support to sales, operations, logistics, and planning to enable future

volume and margin growth.

• This job description reflects management’s assignment of essential functions; it does not

prescribe or restrict the tasks that may be assigned.

Pay and Benefits

The pay range for this position is $35.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sacramento,CA.

Application Deadline

This position is anticipated to close on Jun 6, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.