Position: Account Administrator

Job Description:

Forward Air, Complete is seeking an Account Administrator who will play an integral role in the organizational strength of our company. The Account Administrator will provide administrative support to all managers. These responsibilities may include: clerical duties, filing, answering phone calls, responding to emails, assist in driver training and onboarding documents for new drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Core Responsibilities & Duties:

Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff

Maximize office productivity through proficient use of appropriate software applications

Establish uniform correspondence procedures and style practices

Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records and customer files

Maintain contact with customers, ensuring high level of customer satisfaction

Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed

Data entry

Analyze data within Excel to identify trends

Build customized reports within Excel

Communicate changes, expectations and feedback effectively to relevant departments and levels of management

Actively monitor email and phone and complete all assignments and requests daily

Other duties as assigned

Requirements:

Strong customer service skills with focus on performance recognition

Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities

Proficiency in planning written and verbal communications

Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web based applications, etc.)

Excellent interpersonal skills both written and oral

Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes

Experience working in a transportation office environment a plus

Make decisions and or final recommendations which affect multiple departments

Intermodal transportation exposure is a plus

Type 30+ WPM preferred

Multitasking in fast-paced environment

Self- motivated with critical thinking and problem solving skills

Skills:

Ideal candidate will possess a “can do” attitude with a “will do” work ethic

Must have the ability to work in a fast paced environment

Strong verbal and written communication skills

Experience with AS400 operating systems is a plus

Transportation industry knowledge and experience is a plus

Excellent attention to detail

Benefits:

Recession Resistant

Comprehensive Benefits Package

Opportunity to build a Nationwide Network of Professional Connections

Promotional Opportunities into many verticals within the Company

Forward Air is an Equal Opportunity employer.