Account Operations Director Job ID 227879 Posted 04-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland **The purpose of the role is:** CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Global Performance, Risk & Compliance Lead to join the team located in London. The successful candidate will play a key role in shaping and supporting the full range of FM operational support services on the client account. **This role is:** + Expected to work from the client space 3 times per week. + Will have direct reports globally. + Is client facing position and must be able to communicate effectively at all levels within the organization. **Responsibilities:** + Assist with executing operational strategies, ensuring efficient and effective operations + Act as a key business partner to put in place initiatives, share best practices and start process improvements across all regions + Partner with local and regional senior management to develop and implement strategies that optimize performance and support the business + Program Management / Special projects as assigned + Performance trending and solutions + Relationship (Contract) subject matter expert + Training (Contract training and other topics as needed) + Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance. + Lead by example and model behaviours that are consistent with CBRE RISE values. + Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. + Lead account Risk Program – ensuring delivery and consistency across all regions + Manage Risk tracker – ensure all risks captured and reported to senior management + Governance program – establish regular cadence for measurements of KPIs, Governance meetings, QBRs + Account Process & Playbook management + RCA Program Management - collection & re-occurrence checks + Change Control process tracking & compliance monitoring + Internal audits program management + Assist with special contracting needs, engage with legal as needed. + Create and generation of reports from system as required + Other duties as assigned **Experience:** + Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of + experience and education will be considered. + Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance + expectations, and handle problems. + Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within + a function. + Expert organizational skills and an advanced inquisitive mindset + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, + appraising, and rewarding performance and retention is preferred. + A team player who is also able to work on own initiative + Able to be discrete and maintain confidentiality + Ability to adapt to changing requirements **EQUAL OPPORTUNITIES** We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. **ABOUT CBRE** CBRE is the world’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company’s core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)