Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

We are hiring an experienced Account Manager to support and oversee security operations in Southern Kansas City, MO. This is a salaried leadership position ideal for a professional with a strong background in security operations, client relations, and team management.

Position details:

Location: Southern Kansas City, MO

Position: Account Manager

Pay:$58,240 per year (salaried)

Experience:Prior security and/or management experience required

Key responsibilities include:

Overseeing daily operations for assigned accounts

Managing and supporting site supervisors and security staff

Serving as the primary point of contact for clients

Ensuring contract compliance, staffing, and performance standards

Handling scheduling, reporting, and issue resolution

Supporting hiring, training, and employee development

This role is well-suited for a detail-oriented leader who can balance client expectations with operational execution and team support.

Why Join Allied Universal?

Career Growth: Opportunities to advance within a global leader in security servicesImpactful Work: Play a vital role in protecting people, property, and businessesSupportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtimeLead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relationsEnhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and propertyHandle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teamsDirect Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentValid driver’s license if driving a company vehicle, or personal vehicle while conducting businessMinimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environmentExperience in leading, developing, and retaining a dynamic team while building positive client relationshipsKnowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordinationProven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient mannerProficiency in web-based applications and computer systems, including Microsoft OfficeAbility to communicate effectively with clients and employees while managing multiple projects and driving operational excellenceFinancial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):

College degree in Business Administration or a law enforcement-related fieldLaw enforcement, military, and/or contract or proprietary security services, or facility management experienceAmerican Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certificationPrevious payroll, billing, or scheduling experienceAptitude with security systems: CCTV, access control, and badge administrationGraduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.