Job Title: Account ManagerJob Description We are seeking a dynamic and results-oriented Account Manager to join our team in Kent, WA. This role involves working onsite 1-2 days a week, with the remainder of time spent remotely or on the road with customers. As an Account Manager, you will be responsible for managing performance-related aspects of assigned key accounts, ensuring service levels meet or exceed expectations and fostering strategic partnerships to enhance solutions and commercial offerings. Responsibilities + Manage all performance-related aspects for assigned key accounts, ensuring service levels meet or exceed expectations. + Translate customer scope of work (SOW) into actionable monthly and quarterly targets supported by performance dashboards and action plans. + Maintain full ownership of customer relationships across the assigned key account portfolio, fostering collaboration and continuous improvement in customer satisfaction. + Identify and pursue relevant tender opportunities with key customers, ensuring timely and competitive submissions through coordination with internal and external stakeholders. + Ensure all post-onboarding solutions are properly scoped, with full pre- and post-sales engagement from pricing, solutions, carrier management, and operations teams. + Oversee the creation and authorization of all business contracts and agreements, ensuring input and approval from relevant stakeholders. + Implement and maintain a structured Business Performance Review (BPR) program with each key account, ensuring regular, professional reviews that cover past, current, and future perspectives. + Professionally summarize and minute all BPR meetings, assigning clear, time-bound actions and distributing them to all relevant stakeholders. + Effectively communicate customer developments, SOP changes, and account updates across internal teams, ensuring clarity on assigned responsibilities and next steps. + Serve as the primary liaison and representative on-site with the customer as needed, supporting all shipping activities and resolving issues related to logistics, documentation, reporting, and transportation. + Coordinate all operational aspects of customer shipments in alignment with established SOPs, ensuring seamless execution and day-to-day freight forwarding. + Respond promptly to customer inquiries regarding shipment status, in-transit visibility, transit time, and proof of delivery. + Collaborate with customers and stakeholders on shipment planning and execution, ensuring accuracy and alignment with customer expectations. + Monitor and ensure timely and accurate milestone updates, proactively reporting progress and issues to customers and internal teams. + Oversee accurate and timely rate quotations in response to customer requests. + Coordinate with the commercial team to ensure pricing and tariff updates are delivered in accordance with agreed terms. + Reconcile freight estimates with invoices, investigating discrepancies and providing clear narratives to explain variances. Essential Skills + Experience in Account Management, with a focus on customer relations and sales support. + 1-2 years of experience in inside sales, pricing, logistics, or freight forwarding operations or sales. + A good understanding of logistics and forwarding products, solutions, pricing, and terminology. + Proven track record in a matrix, multi-cultural organization, building strong relationships and networks locally. + Strong organizational and planning skills, with the ability to translate strategies to plans to results. + Excellent communication and negotiation abilities. + Demonstrable ability to handle common customer objections. + Resilient, persistent, self-motivated, and performance-driven. + Strong analytical and problem-solving skills. + Ability to work in a fast-paced and dynamic environment. + High attention to detail. + Strong sense of urgency and aptitude to work under pressure. + Proficiency in Microsoft Office Suite. Additional Skills & Qualifications + Experience in B2B environments. + Knowledge of packaging and packaging design. + Experience with Concur and SOW. + Skills in prospecting and appointment setting. + Project scheduling and planning abilities. Work Environment This role requires working in the office 1-2 days a week, with the remainder of the time spent working from home. The position involves training under an experienced professional, transitioning into taking over an established book of business. The work environment is fast-paced and dynamic, requiring a strong sense of urgency and the ability to work well under pressure. Job Type & Location This is a Permanent position based out of Kent, Washington. Pay and Benefits The pay range for this position is $80000.00 - $85000.00/yr. Get a P-Card for expenses and use Concur for mileage expenses Workplace Type This is a hybrid position in Kent,WA. Application Deadline This position is anticipated to close on Aug 31, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.